Technical Support Associate (Fiber)Department: Tech Support
Employment Type: Full Time
Location: Missoula, MT (Cleerline)
Reporting To: Rosie, Customer Experience Director
Compensation: $35.00 - $45.00 / hour
Description*** APPLY ONLINE ONLY ***
Job Description:- Technical Support Associate (Fiber)
You Are:- A trustworthy individual. Hungry to learn and grow. Loves helping customers and making them feel comfortable even when the technology is tricky. Technically inclined and always curious how things work, especially when it comes to fiber.
You Have:- Excellent customer service skills (email, phone, chat)
- Experience with technology: Fiber, Low-Voltage Cabling, IT, AV
- A steady work history (3yrs between hops), a pleasant disposition, High EQ.
Your Location:- In-Person (Not Remote or Hybrid)
- 8404 El Way, Suite 2B Missoula, MT 59808
Your Schedule:- Full Time (40hrs/Wk) - Mon-Fri Hours TBD
Your Manager:- Rosie, Customer Experience Director
Your Contribution to Cleerline:Technical Support- Initial Technical Support: Triage issue, solve if able, escalate if needed (phone, chat, email)
- Troubleshoot fiber link issues including loss budgets, connector quality, and test equipment interpretation
- Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
- Maintain accurate records in our CRM
Training Support (Growth Opportunity)- Assist with product training
- Develop Training Guides & Troubleshooting Docs
- Represent Cleerline in the field (events, customer visits)
Your Experience:Required- Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
- Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
- Experience with CRM or ticketing systems
Preferred- Experience with fiber optic test equipment
- Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
- BICSI, FOA, or equivalent fiber optic industry certification
- Bilingual - Spanish is a plus!
Cleerline's Contribution to You:- $35-$45/hr - Yup!
- Medical/Dental/Vision - check!
- HSA, Life, Accident available
- 3% Safe Harbor 401k
- PTO - 7 days Yr1, 9 Yr1-2, 15 Yr 2-5, 21 Yr5+
