Classification: Admin/Prof
Exemption Status/Test: Exempt/Computer Professional
Job Grade: 5
Department: Data Center and Network Solutions
Reports To: Department Director
Job Goal: Provide primary support for LAN/WAN network and server/storage services and coordinate departmental/facility-wide IT operations and projects. Provide mentoring and coaching for junior members of the DCNS team. Evaluate current infrastructure services and provide recommendations for improvements.
Qualifications: Education - Bachelor's degree in information technology or 10+ years experience that is directly related to the major job responsibilities
Certification/Licensure - AWS Cloud Practitioner, CCNA, Network+, and/or AZ-104
Experience - Five years experience in supporting and troubleshooting a multivendor switched network infrastructure.
- Recent hands-on advanced experience supporting firewalls & routers (Cisco/Palo Alto) including VPN, IPSec tunnels, ACLs, BGP, OSPF, LAN/WAN, MPLS
- Two years experience in supporting Palo Alto firewalls.
- Three years recent experience in Cisco IOS deployments
- Three years recent experience installing and supporting VMWare and server and desktop virtualization technologies
- Three years experience in directly procuring, configuring, and deploying network devices and server hardware
- Three years of recent experience troubleshooting LAN/WAN connectivity issues using sniffers and network monitoring tools such as Solarwinds or similar tools.
- Minimum of three years experience in troubleshooting Layer 3-7 protocols related to network connectivity
- Expert level proficiency in Windows Server 2019 and beyond
- Two years experience in supporting wireless technologies.
- Three years' experience managing internal and external DNS zones.
- Two years experience in managing and supporting AWS infrastructure and security
- Two years experience in managing and supporting M365 and Azure environments.
Desired But Not Required Qualifications: - Experience in supporting datacenter environmental systems such as UPS, cooling, fire suppression, etc.
- Additional vendor-specific certifications preferred - MCSE, AWS Architect,.
- Previous experience with VOIP platforms.
- Experience with Okta authentication technology
- Experience with project management and documentation under ITIL, PMI, PMO
Major Responsibilities: - Professional demeanor to be able to interface with internal and external clients in furthering Region 4 ESC technology services.
- Utilize excellent customer service skills toward the support of internal and external clients.
- Provide expertise and oversight of building wireless infrastructure including, but not limited to, firmware upgrades and security audits.
- Provide primary support and guidance for enterprise systems including, but not limited to, DNS, Content Filtering, Palo Alto Firewall, and Cisco Switches.
- Provide expertise and oversight of the building's firewall and DMZ infrastructure, including, but not limited to, VPN access, client configurations, ACLs, and Cisco iOS configuration version control.
- Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with other departments on network impacts to the environment
- Provide expertise and oversight of activities surrounding the operational efficiency of network/server/storage hardware and software using ITIL and PMP guidelines and industry-best practices.
- Work in a team environment to accomplish departmental and business-related goals.
- Continue to achieve certifications within job responsibility areas to maintain proficiency in job-related technologies.
- Document systems in accordance with Region 4 ESC standards and post for DCNS and Region 4 ESC personnel to use as standard operating procedure documents.
- Identify, analyze, research, and recommend changes to infrastructure, procedures, and processes to enhance productivity, efficiencies, and security.
- Initiate, lead, and complete enterprise-wide projects in a timely and cost-efficient manner.
- Work collaboratively with other external resources to further Region 4 ESC and DCNS projects and activities.
- Provide support and guidance for enterprise systems including, but not limited to, Exchange, Email Security, ADFS, M365 Administration, Active Directory, Virtualization, Backups, Patching, Physical Servers, and Storage.
- Provide support and strategic improvements to Region 4's disaster recovery program to include data replication technologies.
- Provide assistance and technical guidance to the advancement of Region 4's computing environment.
- Provide support and guidance to the advancement of AWS and Azure network environments, external systems hosted by Region 4, and to the systems residing in our districts.
Supervision/ Personnel Management - Serve as the lead technical position in the development of Region 4 ESC-related internal and external infrastructure projects.
- Coordinate timelines, financials, and project milestones with the DCNS Director and other Region 4 ESC supervisors.
- Mentor and coach junior personnel on technical best practices..
Physical Demands/Environmental Factors/ Mental Demands: Frequent use of standard office equipment; prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting; repetitive hand motions (keyboarding and use of mouse); occasional light lifting and carrying (less than 20 pounds); required on-call rotational status for weekend, evening and holiday coverage.; occasional statewide travel; work with frequent interruptions; maintain emotional control under pressure
