Technical Specialist, Customer Deployments

Harbinger Motors Inc.

• $70K — $110K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in a vehicle workshop or dealer shop
  • Automotive Technology degree or equivalent experience
  • Experience with electric vehicles (EV) and high voltage (HV) systems is a plus
  • Natural ability to collaborate with various technical disciplines
  • Strong understanding of vehicle systems and Controller Area Network (CAN) communication
  • Valid driver's license required
  • Factory training through OEMs is advantageous

Responsibilities

  • Provide remote technical support for customer fleets
  • Conduct field support for customer fleets during special events and testing
  • Assist with manufacturing build support
  • Support engineering prototype builds
  • Manage tools, shop organization, and supplies inventory
  • Collect data and manage fixture projects
  • Perform equipment calibrations and maintain records

Benefits

  • 100% employee-covered health, dental, and vision insurance
  • Early-stage stock options
  • Robust retirement savings including 401k, HSA, and FSA
  • Generous paid time off and parental leave
  • Annual vacation bonus
  • Wellness and fertility benefits
  • Cell phone stipend
  • Complimentary meals and stocked kitchens
Full Job Description
As a Technical Specialist you will be an essential member of the Customer Deployments team. You will become a go-to subject matter expert in supporting Harbingers deployed fleet, You will partner closely with Engineering and external service partners to help ensure our fleets are well supported and have maximum uptime. Work at headquarters on prototype and manufacturing support. Work onsite at customer facilities for fleet field support. Work in the field supporting engineering test activities. This position requires travel 50% of the time. What you'll Do • Customer fleet technical support remote • Field support - customer fleets, special events, test support • Manufacturing build support • Engineering prototype build support • Tools and shop management and organization, supplies inventory management • Data collection • Fixture projects • Equipment calibrations and records keeping • Hands on testing • Service procedure development and trials • Training the trainers for service network and other internal technicians What You'll Need • 5+ years' work experience in a vehicle workshop and/or dealer shop • EV and HV experience is a plus • Graduation from high school or equivalent and an Automotive Technology degree from an institution, or the equivalent in experience and evidence of exceptional ability. • Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly. • Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats. • Valid driver's license required. • Factory training programs through OEMs are a plus. • Familiarity with vehicle Controller Area Network (CAN) communication • Expertise with Vector CANoe/ CANalyzer a plus • Strong ability to think outside the box and find creative solutions to complex problems • Strong understanding of vehicle systems and their interactions • Ability to travel as required • A creative curiosity, collaborative work ethic, hardworking enthusiasm • Excellent communication skills and team working tendencies Key Benefits & Perks: • Comprehensive Health, Dental & Vision (HDV) - 100% employee covered • Early-stage Stock Options • Robust Retirement Savings (401k, HSA, FSA) • Generous Paid Time Off (PTO) & Parental Leave • Annual Vacation Bonus • Wellness & Fertility Benefits • Cell Phone Stipend • Complimentary Meals & Stocked Kitchens California Pay Range $70,000-$110,000 USD

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