The Technical Solutions Specialist role is ideal for someone who thrives at the intersection of sales, delivery, and customer success. You'll partner with Sales and Solution Engineers to create clear, accurate, and compelling Professional Services estimates, Statements of Work, and proposal content that shape customer solutions and drive business growth.
Responsibilities- You'll play a key role in helping TeamViewer deliver solutions that solve our customers' most complex challenges. Partnering closely with Sales and Solution Engineers, you'll shape Professional Services estimates, Statements of Work, and RFP responses across a global portfolio.
- You'll take the lead in translating customer needs into clear, practical, and scalable solutions-working hand-in-hand with cross-functional teams to define scope, align expectations, and keep proposals moving forward smoothly.
- You'll own the end-to-end estimation process, creating accurate, compelling Statements of Work that clearly define scope, timelines, assumptions, and delivery responsibilities.
- Along the way, you'll collaborate with Solution Engineers, Project Managers, and Product teams to lead discovery, refine estimates, and ensure every proposal is aligned to what we can deliver.
- You'll also create polished, executive-ready proposals that clearly communicate the value and impact of TeamViewer's Professional Services-while continuously improving templates, tools, and processes to drive consistency and scale.
Preferred Qualifications- 3-5 years of experience developing solution estimates, Statements of Work, and customer-facing proposals in a Professional Services or similar environment
- Strong technical, problem-solving, and collaboration skills, with the ability to influence across teams and navigate ambiguity
- Experience scoping customer needs and translating them into clear, practical solution estimates and Statements of Work
- Excellent writing and communication skills, with the ability to create polished, customer-facing proposals and simplify complex concepts
- Solid understanding of defining scope, timelines, assumptions, and delivery models across varying levels of complexity
- Detail-oriented with a focus on quality, consistency, and continuous improvement of templates, tools, and processes
- Ability to manage multiple priorities, drive work forward, and deliver in fast-paced, customer-facing environments
- Experience in IT services, solution estimation, or similar roles, with strong proficiency in Microsoft Excel, Word, and PowerPoint
What we offer- Work location: Remote, USA
- Competitive compensation
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations
- Open door policy, business casual dress code, frequent all Hands and Leadership Lunches
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
Department Customer Engineering Locations Clearwater Remote status Fully Remote
