General Responsibilities:- Leverage HL7 expertise to define, design, and create programs, templates, and processes supporting the deployment of current and future LivaNova perfusion data-management products.
- Apply advanced analytical, technical, and conceptual skills to develop system solutions for healthcare interface processing.
- Provide 2nd-line support to global LivaNova teams and distributors' Field Services through email and hotline channels, focusing on HL7 interface and IT-related issues.
- Configure channels, filters, transformers, destinations, and scripts to support multiple healthcare messaging standards (e.g., HL7 v2.x, JSON, XML).
- Contribute to investigations of recurring technical problems and repair-related complaints, identifying root causes and recommending solutions.
- Communicate with and educate customer departments affected by product updates, issues, or interface changes.
- Identify and resolve system and procedural issues promptly, ensuring timely communication to management and impacted customers.
- Develop and maintain comprehensive technical documentation for all processes and procedures.
- Provide support during technical trainings for Field Service Engineers when required.
- Maintain and generate service-related records and reports in accordance with internal standards.
- Ensure full compliance with LivaNova policies, guidelines, and corporate values.
Skills and Experience- Extensive experience in IT within a hospital environment and/or the medical device industry, including hands-on work with healthcare interfaces.
- Deep expertise in HL7 standards (HL7 v2.x a must; HL7 v3/FHIR beneficial), including message structures, segment logic, triggers, data types, and interface troubleshooting.
- Hands-on experience with Mirth Connect (NextGen Connect), including configuring channels, transformers, filters, scripts, destinations, database connectors, and monitoring interface performance.
- High affinity for modern technologies with a solid understanding of current trends such as IoT, Digital Transformation, and Remote Services.
- Working knowledge of JavaScript for interface customization and data transformation tasks.
- Solid understanding of networking fundamentals and system integration concepts, including TCP/IP and API-based communication.
- Demonstrated ability to quickly identify and resolve system or procedural issues, ensuring clear communication with management and affected customers.
- Strong organizational agility, with the ability to work effectively across functions and in global, multicultural environments.
- A customer-oriented mindset with a proactive approach to service.
- High level of self-discipline and attention to detail.
- Strict adherence to standard operating procedures and regulatory requirements.
- Effective team player with the ability to work independently when required.
- Enthusiastic, communicative personality with strong interpersonal skills and a positive team spirit.
- Willingness to travel internationally (25%+ of total working time).
- Excellent command of English; additional languages are considered an asset.
Education:- You have completed university or college studies in business informatics, computer science or a comparable specialist training course in a relevant field.
- 3+ years of experience in Healthcare IT, HL7 Interfaces.
Pay Transparency: A reasonable estimate of the annual base salary for this position is $115,000 - $130,000 + discretionary annual bonus. Pay ranges may vary by location.
Employee benefits include:- Health benefits - Medical, Dental, Vision
- Personal and Vacation Time
- Retirement & Savings Plan (401K)
- Employee Stock Purchase Plan
- Training & Education Assistance
- Bonus Referral Program
- Service Awards
- Employee Recognition Program
- Flexible Work Schedules
