DOCS Health

Technical Services Manager

DOCS Health • $77K — $100K *
Greeley, CO 80634In-Person
Technical Services
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Engineering degree in mechanical/electrical or relevant experience
  • Strong focus on customer relationship building
  • Ability to coordinate interdepartmental functions
  • Leadership experience in project execution and service delivery
  • Skilled multi-tasker with a customer-oriented mindset
  • Proactive in anticipating customer and team needs

Responsibilities

  • Manage Field Support Technicians and oversee technical inquiries
  • Develop technical service strategies to drive business growth
  • Build relationships with customers and technical counterparts
  • Deliver product training programs and presentations
  • Support new product development and commercialization
  • Leverage team expertise to demonstrate customer value
  • Provide guidance and performance assessments for team members

Benefits

  • Full Medical, Dental, and Vision benefits
  • 401(k) Match Retirement Savings Plan
  • Paid Time Off (PTO)
  • Holiday Pay & Floating Holidays
  • Volunteer Time Off (VTO)
  • Educational Assistance Program
  • Full Paid Parental and Adoption Leave
  • LifeWorks Employee Assistance Program
  • Patterson Perks Program
Full Job Description
Job Summary

Technical Service Manager is responsible for the management and oversight of the Field Support Technicians, responding to technical inquiries from customers and sales team.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
  • Transact all business in accordance to Patterson Companies, Inc.'s business code of ethics and conduct
  • Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities
  • Develop and build effective relationships with customers especially with technical counterparts
  • Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed
  • Support new product development and commercialization
  • Build and leverage technical service team expertise to demonstrate value to the customer
  • Uses performance feedback and career development to optimize individual and team performance
  • Train and assess performance for team, while providing necessary guidance
  • Encourage the growth of all direct and indirect reports through skill development and goal setting
  • Hold direct reports accountable for meeting performance standards and departmental performance goals
  • Mentor employees, measure performance, and complete regular performance reviews
  • Resolve employee issues in an effective and consistent manner


Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.
  • Other duties as assigned


Job Qualifications

Required Qualifications
  • Engineering degree in mechanical/electrical with controls/automation focus or relevant experience
  • Strong focus on customer relationship building
  • Ability to coordinate interdepartmental functions, synthesize and meet common objectives
  • Leadership experience and capability within project execution and service delivery
  • Competent, customer-oriented professional who can multi-task
  • Ability to anticipate customer and team needs and provide proactive support


Preferred Qualifications
  • 2 years successful field services supervision, leadership or related experience
  • 5 years of technical service experience in the industry


Working Conditions

Physical Demands
  • Must be able to move equipment weighing up to 50 pounds.
  • Sit, squat, stoop to access, install equipment
  • Ascend/descend ladder to install equipment


This position requires:
  • Occasional or frequent moderate physical activity


Environmental Factors
  • General Office & Warehouse environments
  • Feed Lots - exposure to inclement weather & loud noises
  • Frequent exposure to various animal feed additive materials


Travel and On-call

Position requires 40-50% travel.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program
  • 401(k) Match Retirement Savings Plan
  • Paid Time Off (PTO)
  • Holiday Pay & Floating Holidays
  • Volunteer Time Off (VTO)
  • Educational Assistance Program
  • Full Paid Parental and Adoption Leave
  • LifeWorks (Employee Assistance Program)
  • Patterson Perks Program


The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$77,200.00 - $100,333.33

About DOCS Health

Dentrust Optimized Care Solutions provide direct and on-location health services through fixed-clinic settings, mobile treatment centers, telemedicine, portable deployment models, emergency response, case management, and a variety of comprehensive health, dental, and specialty care.

DOCS Health Careers

Joining DOCS Health presents an unparalleled opportunity to become part of a leading team of professionals dedicated to healthcare excellence. DOCS Health is renowned for its commitment to innovation, leadership in the medical field, and a culture that actively supports diversity and professional growth.

Explore Job Opportunities

DOCS Health offers a variety of job opportunities that cater to a range of skills and professional interests. Whether one is seeking a position in healthcare administration, patient care, or medical research, DOCS Health provides a platform where career aspirations turn into reality.

Internship Programs

For those at the beginning of their professional journey, DOCS Health’s internship programs offer a robust foundation in the healthcare industry. Interns gain invaluable experience, working alongside seasoned professionals and engaging in projects that enhance their skills and expand their understanding of the medical field.

Employment Benefits

Choosing a career at DOCS Health means access to outstanding benefits. The company is committed to the well-being of its team members, offering comprehensive health benefits, retirement plans, and generous paid time off. Additionally, employees enjoy continuous learning opportunities through professional development and diversity training programs.

Cultivating a Culture of Growth and Innovation

At DOCS Health, fostering a culture of growth and innovation is paramount. The company encourages its team to pursue innovation in every task and project. With a supportive network and access to cutting-edge technology, team members can explore new ideas and approaches, driving forward the standards of healthcare.

Leadership and Development

Leadership development is a cornerstone of DOCS Health’s commitment to its employees. Through targeted training and real-world application, employees enhance their leadership skills, preparing them for advanced roles within the company. This focus on leadership cultivates a team that is ready to meet challenges and excel in their careers.

Networking and Professional Development

Networking opportunities abound at DOCS Health, with numerous events and platforms that connect employees with industry leaders and peers. These interactions are vital for professional growth and innovation, offering insights and opportunities that are integral to career advancement.

Hiring Process

The hiring process at DOCS Health is designed to be transparent and engaging. Candidates can expect a thorough interview process where they can showcase their skills and learn about the company’s values and expectations. Interested candidates should prepare their resume to reflect relevant experience and skills, tailored to the position they are applying for.

Join the DOCS Health Team

Explore the career pages and current job listings to find where skills and interests align with the needs of DOCS Health. Positions are available for those passionate about making a difference in healthcare and eager to join a team that values hard work and creativity.

Stay Connected with DOCS Health Careers

Keep up to date with the latest from DOCS Health by following the careers blog. Gain insights from insiders, learn about new job openings, and get tips for your next interview or networking event.

Job Alert Emails

Personalize your subscription to receive job alerts and the latest news from DOCS Health. Tailored updates will keep potential candidates informed about new opportunities and developments within the company.

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Learn more about DOCS Health
Size
251 employees
Industry
Healthcare
* Ladders Estimates

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