About the roleCore Education is seeking a Technical Services Manager to lead the operation and continuous improvement of our information technology services and infrastructure at Greensboro College. This role is a critical bridge between technology and the campus community - driving innovation, ensuring reliable systems, and directly supporting our mission of student empowerment and achievement.
You'll oversee the day-to-day performance of our IT infrastructure, lead a small team of technical professionals, and help guide the college's digital transformation through smart technology adoption and vendor management.
What you'll do- Maintain 99%+ uptime of critical IT infrastructure - networks, servers, security systems, and end-user devices - through proactive monitoring, optimization, and incident response
- Research, evaluate, and implement modern technologies that measurably improve business and academic operations
- Manage technology procurement and vendor relationships, negotiating contracts and ensuring compliance with licensing agreements and service level standards
- Develop and enforce IT policies, procedures, and technical standards that strengthen security, efficiency, and the user experience across campus
- Lead and develop a team of technical professionals (Network Administrator and Technical Support Specialist), building a culture of technical excellence and service
- Deliver data-driven reporting and analytics that inform technology strategy and demonstrate the value of IT to college stakeholders
- Troubleshoot and resolve complex issues across network infrastructure, hardware, software, and telecommunications
- Maintain an accurate inventory of software licenses and hardware assets, tracking renewals and ensuring compliance
- Coordinate scheduled maintenance and manage after-hours support for time-sensitive projects
QualificationsRequired:- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent combination of training and experience)
- 3+ years of hands-on experience supporting enterprise IT infrastructure and services
- Demonstrated experience with Windows Server environments, Microsoft 365, Active Directory, DHCP, and virtualization technologies
- Proven experience with VPNs, firewalls, and network security technologies
- Experience supporting multiple operating systems (Windows, macOS, Linux), browsers, and end-user devices
- Background in software procurement, licensing management, and vendor coordination
- Experience with data systems, reporting tools, and analytics
Preferred:- PMP or similar project management certification
- Security certification (Security+, CISSP, CEH, or equivalent)
- ITIL Foundation certification or higher
- Scripting or development experience (PowerShell, Python, etc.)
- Previous supervisory or team leadership experience
Skills That Will Help You Succeed- Strong analytical and systematic troubleshooting skills
- Excellent communication with both technical and non-technical audiences
- Ability to prioritize competing demands and manage projects to deadline
- Self-motivated, with a strong sense of ownership and accountability
- A collaborative team player who's equally comfortable working independently
- A customer-service mindset - patient and empathetic with end users
- A continuous-learning mentality in a fast-changing technology landscape
Work Environment- Based on the Greensboro College campus in Greensboro, NC
- Occasional evening and weekend work for system maintenance, upgrades, and urgent support needs
- Availability for after-hours emergency response as needed
- Ability to lift/move IT equipment up to 50 lbs, and to access network infrastructure in server rooms, under desks, or via ladder
