Join the Charter Steel Commercial team as a
Technical Services Engineer. Alternative job titles: Customer Technical Services, Technical Sales Engineer, Technical Services Representative
Job Summary: Help customers turn technical challenges into innovative steel solutions. As a Technical Services Engineer, you'll partner directly with customers to understand their application requirements, develop material specifications, and ensure Charter's products deliver the right performance for their needs. Working cross-functionally with Sales, Marketing, Planning, and Operations, you'll connect customer needs with manufacturing capabilities, resolve technical issues, and play a key role in developing new products that drive growth across a variety of industries.
Position Specifics:- Location and Travel: This is a remote position with up to 40% travel to customer locations throughout the U.S. and Charter Steel facilities in Wisconsin and Ohio. Candidates must reside in a state where Charter Steel is authorized to employ remote employees.
- Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time.
Key Responsibilities:- Learn the specification review, MDS review, material claim processes and be able take on the process as needed.
- Manage customer claims and respond to field issues/concerns.
- Understand internal technical resources and leverage them in support of customer expectations.
- Report significant customer technical issues to all levels of the business.
- Lead and/or support New Product Development within Charter as well as partnering with the customer.
- Review customer and product documents including but not limited to specifications, drawings, and material design sheets for relevancy and accuracy.
- Act as a technical resource for the Sales function (both Inside and Outside Sales).
- Interpret customer specifications to recommend the appropriate Charter product for a given application.
- Manage the expectations of the customer by reviewing specifications to determine feasibility of the requirements for the customer application.
- Recommend improvements to the customer's process or business's manufacturing process to support the product offering to the end customer.
- Attend and participate in industry/association events in support of Charter's products.
- Arrange technical meetings between the customer and production quality and technical functions as needed to improve or develop products or solve specific issues.
- Develop strong technical relationships with customers to work through issues.
- Influence and suggest improvements for customer's processes.
- Follow Environmental, Quality, and Safety Management System procedures and requirements.
- Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description.
What You Will Need:- Bachelor's Degree in Metallurgy/Materials, Engineering or related degree or equivalent experience
- Five plus years' in process engineering or manufacturing in the production or use of Charter products or steel-making
- Two plus years' experience involving customer interactions.
- Strong understanding of the specialty metals or steelmaking process.
- Effective written and oral communication skills.
- Technical ability to understand, recommend, and raise concerns with customer specifications.
- Technical ability to understand customer processes and associated technical needs
- Interpersonal skills to work with individuals at all levels of an organization and utilize the internal knowledge base to solve technical problems.
- Experience in coaching and influencing others to achieve results.
- Proven ability to explain technical issues and influence product specifications with external and internal customers.
- Proficiency in the basic features of Microsoft Office software programs.
- Ability to travel up to 40%.
Nice to Haves: - Master's Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree.
- Experience in a related market as a customer or a supplier of steel products.
- Experience in strategic planning.
- Experience managing within a highly documented manufacturing quality system.
- Supervisory or managerial experience in a technical discipline.
- Experience with QS9000, ISO9000, and/or TS16949 quality systems.
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We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).
