SAIC

Technical Services Analyst

SAIC • $75K — $95K *
San Diego, CA 92154In-Person
Aerospace & Defense
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 2+ years experience or Master's degree with no experience
  • 2+ years of experience with Link 16/JREAP/TDL or equivalent
  • Demonstrated positive attitude and work ethic
  • U.S. Citizenship required
  • Active Secret Clearance required

Responsibilities

  • Interact with customers to provide mission execution expertise
  • Travel CONUS and OCONUS for updates, training, and troubleshooting
  • Provide 24/7 technical support via phone
  • Resolve Return Merchandise Authority issues
  • Deliver JRE operator training
  • Conduct on-site customer support with up to 40% travel
  • Demonstrate JRE systems
  • Update Information Assurance
  • Perform JRE hard drive imaging and reimaging
  • Troubleshoot cables, radios, and ancillary equipment
  • Administer Windows, Linux, and Solaris systems

Benefits

  • Onsite position in San Diego, CA
  • Engagement with multiple branches of the military and NATO forces
  • Opportunity for international travel
  • Involvement in a program with 25 years of history in military support
  • Work in a customer-facing role that directly impacts mission success
Full Job Description
Job Description

SAIC is seeking a Technical Services Analyst who will support our Joint Range Extension (JRE) Program as a Mission Support Representative. This role is onsite in San Diego, CA. Will need to be local to area. JRE Mission Support is the first tier of support for the JRE system. The JRE program has been supporting the war fighter for over 25 years. Starting out as an Air Force program (JTEP), the JRE is now supporting all branches of the United States military. In addition to sales throughout the US, the JRE has also spread into many NATO Coalition forces such as, Royal Australian Air Force, Canadian Air Force, Republic of Korea Air Force and more.

JOB DUTIES:
  • Responsible for interacting with customers, both over the phone and on site, to provide them with the expertise needed to successfully execute their mission.
  • Will be expected to travel to customer locations, both CONUS and OCONUS, for Information Assurance updates, teaching classes, installations, troubleshooting systems and more.
  • 24/7 Mission Support and JTEP Technical Service Desk phone support.
  • Return Merchandise Authority troubleshooting and resolution.
  • JRE operator/maintainer Training.
  • On-site customer support both CONUS and OCONUS (up to 40% travel).
  • JRE Demonstrations.
  • Information Assurance updates.
  • Imaging/reimaging JRE hard drives.
  • Troubleshooting ancillary equipment such as cables and radios.
  • Windows, Linux and Solaris system administration.


Qualifications

Required Education and Experience:
  • Bachelor's degree and two (2) years or more experience; Masters and zero (0) years or more experience
  • Minimum of 2 years of Link 16/JREAP/TDL, or equivalent, experience.
  • Positive can-do attitude with a good work ethic.
  • Must be a U.S. Citizen.
  • Must have an Active Secret Clearance.


Desired Experience:
  • 3+ years in Multi-TDL experience.
  • Experience working within JICC as an ICO, JICO, or military datalink maintainer.


About SAIC

Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
Learn more about SAIC
Size
26,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
$206 million
Founded
1969
5 Year Trend
+10.7%
Revenue
$6.8 billion
NASDAQ
SAIC
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at SAIC

More Aerospace & Defense Jobs

Find similar Technical Services Analyst jobs:

NationwideSan Diego, CA