Who are we looking for? We are seeking a highly skilled
Technical Service Engineer who combines strong technical expertise with excellent customer-facing skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving complex technical challenges, and the ability to support customers with innovative solutions that drive business growth.
What will you be doing? - Provides customers with on-site process expertise, chemical change implementation, monitoringand hands-on process control assistance for the manufacture of printed circuit boards
- Understands and articulates PCB chemical functions and related process requirements tocustomers
- Performs regular health checks and process audits for various production processes at customersites, generates reports and reviews with end users
- Assists with regular lab testing functions/analysis with customer lab personnel and providestraining, when necessary, on best practice functions, tests and analysis.
- Troubleshoots and diagnoses equipment and or process problems and provides hands-on supportto correct problems and optimize customer manufacturing processes.
- Adheres to plant and corporate safety policies.
- May assist in other areas or perform other duties as required by fluctuating business needs.
- Coordinates daily activities with territory Account Manager and Business Director
- Is an expert and steward for customer final product quality using MacDermid products
- Identifies opportunities for growth at all customer locations
- Assists with the monitoring and control of on-hand inventory at customer site
Who are You? - Bachelors (required) or Masters (preferred) in Chemistry or related field
- Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
- Willingness to travel within the assigned territory and periodically to accounts in North America Eastern Region
- Six Sigma knowledge would be good but not required, company training available
We understand that not all candidates may meet the requirements listed above. If you believe you havethe skills and experience necessary to excel in this role, we encourage you to apply.
What competencies will you need? - Technical Expertise: Strong knowledge of specialty chemicals, formulations, and application processes.
- Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
- Communication Skills: Excellent verbal and written communication for customer interactions and reporting.
- Project Management: Ability to manage technical projects and trials from start to finish.
- Data Analysis: Proficiency in analyzing performance data and drawing actionable insights.
- Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office.
We are Offering... As part of our team here, as well as receiving a competitive base salary, you will also participate in agenerous performance related bonus plan. In addition, you will also receive a 401k plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays.
The typical base salary range for this position is anticipated to be between $95,000 and $143,000 annually.
