RESPONSIBILITIES:
- Serve as the initial technical resource for internal sales teams, distributors, and end users
- Manage incoming technical support calls, that have been escalated from Technical Sales Support I and II.
- Specify product fit for use.
- Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer; crossover competitor's products to Burkert
- Request product variations or forward on to Engineering for customization of products
- Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly
- Request part numbers, assembly procedures and standards per ID number from Engineering
- Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio
- Troubleshoot equipment problems and installations generally on the phone with customers
- Training others on product specifications- Distributors, Customers, and Burkert employees
- Preform discovery calls and go onsite to customers' locations with the ASM to capture and provide insight to technical constraints and needs.
- Review, create and analyze CAD drawings
- Assist with the overseeing of Technical Sales Support I and II.
- Build and deliver technical presentations, documents and demonstrations.
- Provide post sales customer support on customers site as needed.
- Project management duties with the ASM and Systemhaus.
- Other duties as assigned and required
*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*
REQUIREMENTS:
- 7+ years of customer service or inside experience preferably in a manufacturing environment
- Batchelor degree in Engineering or equivalent experience preferred
- Proficient in Windows and Microsoft Office
- Proficient in CAD or other 3D model system
- Must have a deep understanding of Process Flow and System Integrations
- Up to 50% Travel to trade shows, customers, distributors
Skills:
- Strong customer focus and attention to detail
- Strategic and independent thinker
- Day-to-day work activities are prioritized appropriately within work routines
- Excellent oral, written, presentation and communication skills
- Full understanding of process and automation
- Able to work closely within a team and contribute individually
- Ability to preform fine hand manipulation, such as keyboarding
- Ability to follow safety and process procedures
- Ability to sit preforming computer and telephone work for up to 8 hours per day
- Ability to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per day
