High school diploma required; bachelor's degree or equivalent pool industry experience preferred.
3+ years of technical experience within the swimming pool industry.
Strong knowledge of pool equipment, automation systems, repairs, installation, and troubleshooting.
Excellent communication, relationship-building, and customer service skills.
Strong problem-solving, organizational, and project management abilities.
Proficient with Microsoft Office and business reporting tools.
Must reside within the Sarasota, FL area.
Responsibilities
Partner with District Sales Managers and Business Development Managers to execute territory-specific strategies.
Identify opportunities for market share growth across product categories and key accounts.
Participate in business reviews to evaluate performance and adjust strategies as needed.
Drive initiatives to enhance customer experience through technical support and service development.
Build and maintain a network of authorized service providers.
Recruit new service partners to bolster territory coverage.
Serve as primary technical resource for escalated service issues and product support.
Deliver technical training to service providers independently or with the Regional Service & Training Manager.
Manage territory resources and contribute to planning and budgeting activities.
Support stakeholders in achieving sales and customer satisfaction goals.
Conduct joint customer visits and lead product demonstrations and training sessions.
Benefits
Opportunity to work with a leading brand in the pool industry.
Engagement in strategic market development and sales initiatives.
Access to ongoing technical training and support.
Dynamic role with a focus on customer satisfaction and relationship building.
Collaboration with a team of sales and service experts.
Full Job Description
The Technical Sales Manager (TSM) provides field-based technical and sales support for Hayward pool products and dealers. This role partners with District Sales Managers (DSMs), Business Development Managers (BDMs), and the Regional Service and Training Manager (RSTM) to develop and implement market-specific strategies, support new dealer relationships, and build a strong local network of service providers. As a key resource for technical expertise and decision-making, the DTSM plays a critical role in driving customer satisfaction and sales growth. Location/Territory: This role focuses on the Sarasota, FL area.
Responsibilities Strategic Collaboration & Market Development
Partner with District Sales Managers (DSMs), Business Development Managers (BDMs), and the Regional Service & Training Manager (RSTM) to develop and execute territory-specific sales and service strategies.
Identify opportunities to grow market share across product categories, customer segments, and key accounts.
Participate in regular business reviews to evaluate territory performance, identify opportunities, and adjust strategy as needed.
Drive initiatives that enhance the Hayward customer experience through technical support, training, aftermarket service, and service network development.
Service Network Management
Build, develop, and maintain a high-performing network of authorized service providers.
Recruit new service partners to strengthen territory coverage where needed.
Serve as the primary technical resource for escalated service issues and product support.
Deliver technical training to service providers independently or alongside the Regional Service & Training Manager.
Territory Management & Sales Support
Manage territory resources and contribute to annual planning and budgeting activities.
Support builders, dealers, distributors, retailers, and service providers in achieving sales and customer satisfaction goals.
Conduct joint customer visits with the sales team to strengthen existing relationships and onboard new customers.
Lead product demonstrations, technical training sessions, trade shows, and other customer engagement events throughout the territory.
Technical Support & Customer Experience
Serve as Hayward's local technical representative and trusted advisor for customers within the territory.
Build strong customer relationships through regular site visits, technical consultations, and ongoing support.
Resolve escalated product and service issues in a timely and professional manner.
Perform on-site troubleshooting, repairs, and educational training as needed.
Qualifications
High school diploma required; bachelor's degree or equivalent pool industry experience preferred.
3+ years of technical experience within the swimming pool industry, preferably in a field service, technical support, or territory management role.
Strong knowledge of pool equipment, automation systems, repairs, installation, and troubleshooting.
Excellent communication, relationship-building, and customer service skills.
Strong problem-solving, organizational, and project management abilities.
Proficient with Microsoft Office and business reporting tools.
