Requisition SummaryThe Technical Research Specialist provides advanced customers and dealer support by researching, analyzing, and resolving complex part information requests for heavy-duty truck applications. This role uses technical resources, business systems, engineering documentation, and product knowledge to identify accurate, saleable part numbers and support timely resolution of customer inquiries. The position plays a key role in strengthening dealer support, improving part information accuracy, expanding customer self-service through knowledge base content, and contributing technical expertise that supports part sales, service quality, and overall customer experience.
Job Functions / Responsibilities- Research and respond to complex part information requests using bills of material, engineering drawings, vendor files, Knowledge Base articles, and electronic catalogs to identify saleable replacement parts compatible with original truck systems.
- Analyze truck chassis configurations to validate customer requests, confirm application accuracy, and determine the components required for change-outs or replacements.
- Develop accurate part lists that identify required components, new parts to be added, and any related items needed to support the requested repair.
- Evaluate the impact of requested changes to ensure recommended parts do not negatively affect other truck systems, components, or configurations.
- Investigate, validate, and resolve complex dealer requests by interpreting the truck chassis number, confirming the correct application, and providing part recommendations based on technical truck knowledge.
- Actively share technical knowledge by coaching and training peers on part identification, troubleshooting methods, systems, and research processes.
- Research, author, and publish truck-related Knowledge Base content that supports dealer self-service and improves consistency in part information responses.
- Participate in special projects and contribute ideas that improve service quality, process efficiency, customer experience, and technical support capabilities.
Qualifications- Minimum of 1 year of relevant professional work experience required; automotive diagnosing experience preferred
- Proficient use of MSOffice suite and ability to manage multiple web applications efficiently.
- Excellent verbal and written communication skills.
- Spanish proficiency highly desired.
- Demonstrated mechanical aptitude, truck knowledge as a plus.
- Experience in Class 8 bill of materials and blueprint reading skills desired.
- Analytical, evaluative, and problem-solving abilities.
- Extensive experience working in a team-oriented, collaborative environment.
- Strong customer service skills with a positive attitude.
- Adaptable and detail oriented.
Education- Required: High School Diploma or Equivalent.
- Preferred: Bachelor's Degree or actively pursuing a degree
Additional Job Board InformationAs a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is eligible for a holiday gift
Additional Job Board InformationSalary Range:At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $70,500 - $96,690 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Division InformationPACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
