TECHNICAL REPAIR COORDINATORLocation: Baton Rouge Service Center
Work Environment: On-site Monday - Friday
Work Schedule/Hours: Normal Business Hours
Pay Range: The base pay range for this position is $80,000 - 85,000 USD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
The Technical Repair Coordinator acts as the liaison between the customer, sales, vendors, engineering, and production. This role determines and provides detailed cost summaries and quotations for repair jobs in the service center and coordinates repair by providing work instructions that include all pertinent information needed to process the repair through the service center.
Principal Duties and Responsibilities- Ensures order execution complies with customer needs and customer contract requirements.
- Acts as point of contact in the service center for technical and commercial customer communications, regularly keeps customers updated on order status.
- Collaborates with Shop Superintendent/Shop Personnel and Engineering (as necessary) to develop repair strategies, work scopes, parts lists, and production requirements.
- Completes disassembly, inspection, repair, and assembly work instruction packages (Work Orders, Prints, Procedures, Inspection forms, etc.).
- Generates written Work Scope and calculates costs for materials, labor, and outsourced activities.
- Engages with 3rd party vendors to obtain price and lead time for parts and services, and acts as liaison for technical questions and issues.
- Prepares Inspection Reports and Repair Quotations
- As applicable, acts as service center buyer for order-specific items: Procures required materials, services, and equipment and tracks as necessary to ensure on-time delivery.
- As applicable, provides direction and definition to other service center personnel for purchase of order-specific items.
- Compiles and prepares As-Built Documentation Packages
- Monitors all external and internal order activities related to component/assembly completion for on-time delivery.
- Updates internal WIP tracking tools and participates in shop floor planning sessions to ensure customer technical and delivery requirements are met.
- As applicable, prepares and coordinates all inbound/outbound shipping-related tasks required for the final transportation of product from/to the customer.
- As required, oversees the management of order-related inventory materials and reconciliation/reporting of physical inventory and production data.
Knowledge, Skills and Abilities- Must be organized, detail-oriented, very computer literate, with multitasking capability.
- Strong interpersonal and analytical skills. Excellent verbal and written communication skills, including diplomacy and negotiation skills.
- Solid knowledge of all manufacturing and shop processes related to repair of pumps and manufacturing of pump parts and/or closely related equipment.
- Project Management experience is a plus, but not required.
- Proficiency with Microsoft Outlook, Excel, Word, and PDF editors such as Adobe or Nuance.
- Experience with SAP preferred, but not required.
Education and Experience- Bachelor's Degree in Mechanical Engineering, strongly preferred, or equivalent education
- 5+ years' experience in a service center, production control, or manufacturing environment. Preferably rotating equipment.
Key benefits include:Health Insurance (effective on start date)
Dental/Vision (effective on start date)
Flexible Spending Accounts/Health Savings Accounts
Life Insurance/Disability/Accident/Critical Illness
401(k) Savings Plan with generous company match
Tuition Reimbursement
Paid time off/Generous Holiday Schedule
