Citigroup, Inc

Technical Recovery Coordinator

Citigroup, Inc • $130K — $196K *
Tampa, FL 33647In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of experience in Banking or Financial Services, focused on Disaster Recovery and Enterprise Resilience planning and testing.
  • Advanced degree preferred.
  • Excellent communication skills for interacting with diverse staff levels and non-technical individuals.
  • Strong organizational and planning skills to work effectively with various team members.
  • Ability to navigate cross-departmental situations and escalate issues as needed.
  • Proficient in Microsoft Excel and PowerPoint for data analysis and senior management presentations.
  • Analytical mindset to enhance the performance of Enterprise Resilience initiatives.

Responsibilities

  • Govern governance and commitment to Citigroup's Enterprise Resilience program and policies.
  • Communicate effectively with all staff levels and document policies, procedures, and standards related to ER.
  • Plan, organize, and manage responsibilities while collaborating with a diverse team.
  • Solve problems and ensure expectations are communicated across departments, recognizing and escalating issues as necessary.
  • Analyze data to improve the performance of ER projects.
  • Maintain proactive communication with Senior Management regarding the ER program.
  • Oversee all ER activities and ensure the program's reliability and effectiveness.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k) retirement plans.
  • Life, accident, and disability insurance offerings.
  • Wellness program participation opportunities.
  • Paid time off including vacation and sick leave.
Full Job Description
The COB & CM Group Manager, serving as the Technical Recovery Coordinator, is responsible for the comprehensive management of complex, critical, and large professional disciplinary areas. This role entails leading and directing a team of professionals while ensuring a deep understanding of functional interactions and business impact of technical contributions. A strong commercial awareness is essential, along with excellent communication skills for internal and external negotiations. The role is accountable for delivering end results, exercising control over resources, procedure formulation, and planning for a sub-function. It includes full management responsibility for personnel, planning, performance evaluation, hiring, and disciplinary actions. This position is crucial for providing effective governance and commitment to Citigroup's Enterprise Resilience (ER) program, policies, and standards within ER Program and Crisis Management.

Responsibilities:
  • Provide effective governance and the highest level of commitment to Citigroup's Enterprise Resilience (ER) program, policies, and standards in our overall ER Program Administration and Crisis Management.
  • Excellent Communication Skills: This encompasses both verbal communication with all staff levels and non-technical individuals, and strong written communication for documenting policies, procedures, and standards.
  • Strong Planning and Organizing Skills: The ability to plan, organize, manage, and prioritize responsibilities effectively, working well with diverse team members.
  • Cross-departmental Collaboration and Problem Solving: Capability to navigate cross-departmental/business situations, communicate expectations, anticipate and recognize problems, and escalate appropriately.
  • Analytical Skills: The capacity to apply analytical skills to improve the performance of projects and initiatives.
  • Technical Proficiency (Microsoft Excel, PowerPoint, AI): Expertise in using Microsoft Excel for complex data analysis and AI and PowerPoint for presenting results to senior management.
  • Maintain proactive communication with Senior Management concerning the overall ER Program, including ER Strategies & Assumptions to ensure it meets the needs of the business units.
  • Participate in Enterprise Resilience (ER) Policy planning, work groups, and calls to help ensure ER interests are represented in new PCM, guidelines, etc.
  • Ensure the ER Program maintains a high level of reliability by providing direction and oversight, acting as the Technical liaison for all ER activities performed by technology business units.
  • Manage personnel, planning, performance evaluation, hiring, and disciplinary actions.
  • Support, coordinate, and maintain the risk-assessment process with business/technology unit-level information.
  • Perform liaison activities during audits by regulatory examination agencies, and internal/external audit groups where ER is involved, including coordination with individual business units.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:
  • 10+ years of Banking or Financial Services industry experience, with specific experience related to Disaster Recovery / Enterprise Resilience planning and testing.
  • Advanced degree preferred.
  • Excellent communication skills are required to communicate with all staff levels and when communicating problems, opportunities, and concepts to non-technical individuals.
  • Excellent written communication skills are required to document policies, procedures, and standards as they apply to ER.
  • Must have strong planning and organizing skills with the ability to work well with both seasoned and inexperienced team members.
  • Must be able to work through cross-departmental/business situations, track performance, communicate expectations, anticipate and recognize problems, and, when appropriate, escalate appropriately.
  • Must be able to apply ER standards to completed and projected projects.
  • Must be able to manage and prioritize responsibilities through the effective use of time management and organizational techniques.
  • Must be able to apply analytical skills to improve performance of all ER-associated projects.
  • Must be fully proficient in Microsoft Excel and PowerPoint to perform complex data analysis and presentation of results to senior management.
  • Must understand and execute proper escalations when necessary to ensure risk and compliance goals and deadlines are met.

Education:
  • Bachelor's/University degree, Master's degree preferred


Job Family Group:
Corporate Services

Job Family:
Enterprise Resilience

Time Type:
Full time

Primary Location:
Tampa Florida United States

Primary Location Full Time Salary Range:
$130,880.00 - $196,320.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jul 02, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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