FedEx

Technical Quality Advisor

FedEx • $85K — $187K *
Plano, TX 75025In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent in business, information systems, or a related field.
  • 6 years of experience in technical training or related discipline.
  • Proven experience in designing complex technical course content.
  • Experience mentoring junior team members.
  • Strong understanding of IT concepts, technologies, and processes.

Responsibilities

  • Lead the design and development of technical training programs.
  • Deliver engaging training sessions tailored to organizational needs.
  • Collaborate with subject matter experts to develop training materials.
  • Assess the effectiveness of training programs and implement improvements.
  • Contribute to the continuous enhancement of training content based on trends.

Benefits

  • Comprehensive benefits package including health insurance options.
  • Mentorship opportunities for professional growth.
  • Hybrid work model with flexibility for remote work.
  • Access to advanced training tools and resources.
  • Collaboration with a diverse team of experts.
Full Job Description
The Enterprise Technical Trainer Advisor is responsible for enhancing the technical skills of our workforce and ensuring our team remains at the forefront of technological advancements. Develop, implement, and oversee training programs tailored to the needs of our employees, focusing on the latest tools and technologies within the Global Planning, Engineering and Transformation (GPET) sector. This role assesses training needs, designs curriculum, and delivers engaging training sessions to enhance employee performance and confidence. Collaboration with subject matter experts to create comprehensive training materials and interactive modules. The role assesses the effectiveness of training programs and makes improvements based on feedback and performance metrics. Mentorship to junior team members and contribution to the continuous improvement of technical training practices.

ESSENTIAL FUNCTIONS
  • Technical Training Content Design: Lead the design and development of technical training programs for internal customers.
  • Technical Training Delivery: Deliver engaging training sessions using various instructional techniques and formats to meet the Global Planning, Engineering and Transformation (GPET)organization's needs.
  • Collaboration: Collaborate with subject matter experts to create training materials to align with business objectives.
  • Continuous Improvement: Contribute to the continuous improvement of Global Planning, Engineering and Transformation (GPET) training programs through performance metrics and customer feedback. Enhance training content as needed to remain current with trends and technologies.
  • Performs other duties as assigned.

Additional Job Description

Minimum Education

Bachelor's Degree or equivalent in business, information systems, or a related field.

Minimum Experience
  • Six (6) years of significant experience in technical training or related discipline.
  • Proven experience in designing complex technical course content.
  • Experience mentoring and developing junior team members.


Knowledge, Skills, and Abilities
  • Strong understanding of IT concepts, technologies, and processes.
  • Proficient in developing training materials and instructional design methodologies.
  • Excellent presentation and communication skills, with the ability to engage an audience.
  • Strong organizational and time management skills.


Preferred Skills:
  • Understanding of Change Management methodologies.
  • Proficient in authoring tools such as Articulate Storyline 360, Adobe Captivate, Lectora, or Elucida.
  • Proficient in graphic and visual design tools such as Adobe Creative Cloud (Photoshop, Illustrator), Canva, or Figma.
  • Proficient in video and audio editing tools such as Camtasia, Adobe Premiere Pro, Audacity, or Descript.


The preferred location for this hybrid position is Memphis, TN, Dallas, TX and Pittsburgh, PA. However, we will consider candidates based elsewhere within the United States (excluding Alaska, Hawaii, and U.S. territories). Candidates residing within 50 miles of a FedEx campus will be required to work on-site at a FedEx location several times per week.

US Pay Range: $7,094.23 - $15,607.31 monthly

Minimum Education

Bachelor's Degree or equivalent in business, information systems, or a related field.

Minimum Experience
  • Six (6) years of significant experience in technical training or related discipline.
  • Proven experience in designing complex technical course content.
  • Experience mentoring and developing junior team members.


Knowledge, Skills, and Abilities
  • Strong understanding of IT concepts, technologies, and processes.
  • Proficient in developing training materials and instructional design methodologies.
  • Excellent presentation and communication skills, with the ability to engage an audience.
  • Strong organizational and time management skills.


Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.

For details on our comprehensive benefits, click here.

About FedEx

FedEx Careers

Join the FedEx team today and be part of a company known globally not just for its reliable shipping and logistics solutions, but for its commitment to innovation, diversity, and professional growth. At FedEx, we believe in nurturing a culture that values every team member's contribution, fostering an environment where everyone can thrive.

Opportunities Await

Whether you're seeking your first job or looking to advance your career, FedEx offers a range of job opportunities across various functions. From operations to marketing, technology to management, FedEx is hiring talented professionals eager to push boundaries and lead in the logistics industry.

Work You'll Do

At FedEx, every position contributes to our success and reputation as a leader in the global market. Join us and help redefine the future of logistics through innovation and technology. Our team members are not just employees; they are innovators and leaders who are crucial to our continued growth and leadership in the industry.

Explore Our Diverse Career Paths

FedEx provides a platform for professional development like no other. With a multitude of career paths and positions, you can find the perfect match for your skills and ambitions. From hands-on operational roles to corporate positions, FedEx empowers you to find your fit and excel.

Internship Programs

Kickstart your career with a FedEx internship. Gain invaluable experience, build your resume, and develop professional skills that will serve you throughout your career. Our internships offer a real-world glimpse into high-level projects and day-to-day operations, guided by leadership committed to your growth and development.

Benefits and Culture

FedEx is dedicated to supporting our team members with comprehensive benefits designed to enhance your life both inside and outside of work. We promote a culture of health, happiness, and engagement, ensuring that every team member has access to career development, diversity training, and leadership programs that pave the way for advancement and personal fulfillment.

Join Our Community

Being part of FedEx means more than just having a job—it means being part of a supportive community. Our commitment to diversity, equity, and inclusion is integral to our business strategy and critical to our success. We encourage networking and collaboration, which are key to fostering innovation and driving growth.

How to Apply

Ready to advance your career at FedEx? Explore our current job openings, submit your resume, and prepare for an interview where you can showcase your unique skills and passion. Our hiring process is designed to identify and engage individuals who are ready to make a difference.

Stay Connected

Keep up to date with the latest from FedEx Careers by joining our talent network. Receive personalized job alerts and insider tips that can help you navigate your career journey with FedEx. Discover the exciting and rewarding opportunities that await at FedEx, where every team member is essential to our success.

Search FedEx Jobs

Find the position that aligns with your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with FedEx today and be part of something bigger.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at FedEx, a company committed to growth, leadership, and innovation.
Learn more about FedEx
Size
228,000 employees
Market Cap
$44.6 billion
Industry
Transportation
Net Income
$2.4 billion
Founded
1973
5 Year Trend
+9.2%
Revenue
$74.7 billion
NASDAQ
FDX
* Ladders Estimates

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