The MSPs Technical Project Manager is responsible for ensuring all the information needed to deliver a project On-Time and On-Budget is available and gathered. We should be clear that this is NOT a hands-on IT Engineering role. This is a challenging role that requires support from stakeholders at many levels across the business. You will need to demonstrate leadership and team building skills and be able to balance these with the structure and discipline needed to manage and control project risks.
Some really exciting initiatives are in place and that will allow you to make your mark in this organization and stand-out from the typical project manager. These include but are not limited to the following:
- Billable Hours Focus: Engage team members and Engineers on processes for properly documenting and increasing billable hours through automation
- PluralSight Implementation: Encourage professional development among Engineers to leverage recent PluralSight implementation company wide
- Microsoft Copilot: Encourage and mentor the use of Microsoft Copilot and other tooling among Engineers to improve efficiency
- REWST Low Code Implementation: Encourage and collaborate with Engineers on potential automation projects for routine and manual tasks
- Documentation/Process Improvement: Establish clear documentation standards for teams to follow and seek opportunities to implement process improvements to reduce inefficiencies.
- Automation Incentive Program: Assist with implementing a program where a 50/50 billable split happens between the Engineer developing the automation and the Engineer who executes the automation
- DevOps Implementation: Encourage and facilitate conversations with the team to adopt Agile and DevOps methodologies and practices as it relates to IT projects/infrastructure.
Objectives of this role- Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
- Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
- Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
- Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
- Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
- Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
- Develop and maintain partnerships with third-party resources, including vendors and researchers
- Assign and monitor resources to ensure project efficiency and maximize deliverables
- Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
Requirements- Prior experience in a Managed Services environment
- 5 or more years of project management experience
- Industry Project Management certification (i.e. - PMP, Project+, etc) / Six Sigma Certification
- Strong attention to deadlines and budgetary guidelines
