The Role: Technical Project Manager As a Technical Project Manager at Switch, you will support the CORE Support team and the telecom products and services purchased for customers. You will manage multiple support initiatives, service requests, and escalations from intake through resolution. You will coordinate work across customers, technical teams, vendors, carriers, and service providers. Your work will help keep ownership clear, issues moving, and customers informed throughout the service lifecycle.
What You'll Do - Manage multiple telecom support initiatives, customer requests, escalations, and related projects from intake through resolution.
- Maintain project plans, action items, dependencies, timelines, ownership, and status reporting.
- Prioritize work based on customer impact, urgency, dependencies, and business needs.
- Coordinate service handoffs, changes, service-impacting issues, escalations, and other support activities with the CORE Support team.
- Identify risks and blockers early, document them clearly, and coordinate the actions needed to resolve them.
- Coordinate work across CORE Support, network and telecom engineers, internal stakeholders, vendors, carriers, and service providers.
- Develop and maintain policies and procedures that define and communicate service level objectives for the CORE Support team.
- Keep stakeholders informed about service status, priorities, risks, timelines, ownership, and next steps.
- Maintain accurate project documentation and support records so teams can act on current information.
What We're Looking For - You can manage several priorities at once while maintaining clear ownership and reliable follow-through.
- You communicate directly and include the information others need to make decisions.
- You use sound judgment to prioritize work based on customer impact, urgency, risk, and dependencies.
- You identify problems early and bring practical options for resolving them.
- You work effectively across technical teams, customer-facing teams, vendors, and service providers.
- You follow established processes for mission-critical work and raise risks when they could affect service.
- You take responsibility for commitments and keep customers and teammates informed when priorities or timelines change.
What You'll Bring - 4• 7 years of relevant experience in project management, service delivery, technical support coordination, network infrastructure, telecommunications, or a related field.
- Experience coordinating complex technical projects or support initiatives across multiple teams and external providers.
- Working knowledge of telecom or network services, support processes, vendor responsibilities, and escalation paths.
- Experience creating and maintaining project plans, timelines, dependencies, action items, risk tracking, and status reports.
- Experience with project, service management, ticketing, or collaboration tools such as Microsoft Project, Jira, Asana, or Smartsheet.
- Working proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
- A bachelor's degree in a technology or business discipline, or equivalent relevant experience.
If your experience does not match every qualification listed, we encourage you to apply if you believe your background prepares you to succeed in this role.
