SUMMARY

RESPONSIBILITIES:

• Own and execute high volume of customer implementations; including direct FI coordination, technical tasks, educating clients on the product and configuration options and issue triage.
• Maintain clear records of FI project timelines and issues: manage project dates to inform financial and capacity forecasting; anticipate and mitigate risks as needed.
• Serve as the primary point of contact for escalations, ensuring swift resolution through coordination with engineering, support, and success teams.
• Design and execute implementation plans and documentation to deploy Q2 solutions.
• Continuously improve workflows and documentation to enhance operational efficiency and customer experience.
• Ensure clear communication across teams and levels of leadership, providing updates, escalations, and recommendations when needed.

EXPERIENCE AND KNOWLEDGE:

• 3+ years with advance degree or 5+ years with undergraduate degree in relevant field (e.g. technical project management, partner operations, or platform support).
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
• Excellent written and verbal communication, including experience working with both technical and non-technical audiences.
• Ability to remain calm, diplomatic, and cooperative under stressful conditions
• Experience building documentation and client-facing materials.
• Experience using project management and support tools such as Jira, Confluence, Zendesk, Salesforce, or similar.
• Familiarity with enterprise software architecture and methodologies, SaaS environments, APIs, and technical integration workflows a plus.
• Preferred background in fintech, banking technology, or developer-focused platforms.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off

• Career Development & Mentoring Programs

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

• Community Volunteering & Company Philanthropy Programs

• Employee Peer Recognition Programs 64You Earned it964

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We92re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare94offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact94in the industry and in the community.