Technical Project Manager
At Nomad, we develop cutting-edge ecommerce solutions tailored to our clients' unique business needs. As a Technical Project Manager, you'll be an essential link between our clients, development team, and internal stakeholders-guiding project execution, ensuring expectations are met, and helping bring ecommerce solutions to life.
You'll play a key role in overseeing projects from initial planning through final delivery. This role blends client communication, project management, and solid technical knowledge to ensure a smooth, successful process. You'll collaborate with sales, development, and support teams to manage timelines, communicate clearly with clients, and document and track project milestones. Your efforts will directly support Nomad's reputation for delivering high-quality, on-time ecommerce implementations.
This position is ideal for someone who thrives on organization, enjoys customer interaction, and is looking to lead in a fast-moving, team-oriented environment. You'll have a chance to learn, lead, and contribute meaningfully to our clients' success.
What You'll Do
- Manage full-cycle web projects from scope definition to delivery.
- Collaborate with sales and development to define deliverables and timelines.
- Communicate regularly with clients to set expectations and provide updates.
- Create detailed project plans and manage schedules for all key activities.
- Track progress, make timeline adjustments, and follow up with internal teams as needed.
- Document project information, change orders, and decisions throughout the lifecycle.
- Troubleshoot issues and escalate or collaborate as appropriate to find timely resolutions.
- Maintain clear and thorough documentation of activities, deadlines, and outcomes.
- Work cross-functionally to manage project scope, cost, quality, and timelines.
- Support the continuous improvement of project workflows and customer experience.
- Other duties may be assigned to meet business needs.
Required Skills
- Experience in technical project management, ecommerce implementation, technical account management, or a related role.
- Experience working directly with customers in a project, implementation, support, or account management environment.
- Strong communication skills with the ability to translate customer needs into clear internal tasks and follow-ups.
- Excellent organization, time management, and follow-through.
- Ability to manage multiple projects, shifting priorities, and competing deadlines.
- Familiarity with ecommerce concepts, including product catalogs, categories, pricing, inventory, customers, carts, checkout, orders, shipping, tax, and payments.
- Understanding of the website project lifecycle, including discovery, setup, testing, launch, and post-launch support.
- Solid technical familiarity with JavaScript (JS), HTML, and CSS for troubleshooting, content review, and guiding development teams.
- Experience with CMS platforms such as Joomla, Drupal, WordPress, or similar systems.
- Basic knowledge of DNS, domains, website hosting, and SSL certificates.
- Experience using project management tools, ticketing systems, or task-tracking platforms.
- Ability to write clear ticket requests, bug reports, meeting notes, customer follow-ups, and internal handoff notes.
- Solid understanding of project scope, change control, escalation, and issue tracking.
- Strong attention to detail and ability to identify gaps, blockers, missing information, or project risks.
- Bonus / Preferred Qualifications
- Experience with B2B ecommerce, ERP integrations, or customer-specific pricing workflows is a strong plus.
- Familiarity with data mapping, CSV files, product imports/exports, or catalog cleanup.
- Technical writing or documentation experience is a plus.
Why This Role Matters at Nomad
Technical Project Managers are critical to Nomad's success. You'll help keep ecommerce implementation projects organized, on track, and moving forward from kickoff through launch and ongoing support. Your work connects customers, account management, implementation, support, and development teams to make sure details are captured, blockers are addressed, and project expectations are clear. By helping coordinate technical work across product data, integrations, testing, timelines, and customer communication, you directly impact project success, customer trust, and the overall quality of the Nomad experience.
At Nomad, we value curiosity, initiative, problem solving, ownership, and collaboration. You'll be supported by a team that encourages growth, embraces transparency, and genuinely cares about each other's success. We know the best results come from empowered individuals working together toward a shared goal.
