Technical Project Manager, E-commerce Operations

Reli.

$90K — $120K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-6+ years in project or program management
  • Bachelor's degree (or equivalent experience)
  • Strong written and verbal communication skills
  • Comfort working alongside technical teams
  • Basic knowledge of eCommerce and online retail environments
  • Familiarity with dashboards and spreadsheets
  • Structured problem-solving ability
  • Genuine curiosity and quick learning ability
  • Proven experience leading cross-functional projects

Responsibilities

  • Run multiple cross-functional projects from scoping to shipping
  • Anticipate and address risks before they become blockers
  • Translate vague asks into clear requirements for stakeholders
  • Produce comprehensive project documentation like SOPs and flow diagrams
  • Tailor communication style for diverse audiences
  • Build and maintain trust among cross-functional teams
  • Drive momentum while fostering positive relationships

Benefits

  • High-visibility role with regular leadership exposure
  • Clear growth path to Senior PM/Program Manager
  • Defined Growth Plan for promotions and raises
  • Hybrid work schedule with in-office collaboration days
  • 15 days PTO to start, increasing with tenure
  • 10 paid holidays
  • Comprehensive medical, dental, and vision insurance
  • 401(k) with employer matching
  • Monthly wellness stipend
  • Regular team events and happy hours
Full Job Description


Reli. is headquartered in Cerritos, CA and operates on a hybrid schedule. In-office collaboration days are Tuesday and Thursday.

We're hiring a Technical Project Manager to own delivery on cross-functional initiatives that span Product, Supply Chain, Engineering, and business teams. You'll be the connective tissue between technical and non-technical stakeholders, translating business needs into clear scope, keeping teams aligned, and shipping outcomes on time without drama.

You will not be required to code, but we expect technical skills and aptitude to work within this environment.

What You'll Own

Delivery: Run multiple cross-functional projects end-to-end: scoping, planning, sequencing, and shipping. Anticipate risks before they become blockers. Drive decisions when teams stall.

Translation: Bridge engineering, data, and business stakeholders. Turn vague asks into clear requirements. Make sure everyone leaves the room with the same understanding of what's getting built and why.

Documentation and communication: Produce clean, useful project documentation including confluence pages, SOPs, flow diagrams, status reports, that the next person can actually use. Tailor updates to the audience: tactical for the team, signal-only for execs.

Cross-functional leadership: Build trust across Product, Advertising, Supply Chain, Data & Automation, Operations, and People & Culture. Push when needed, listen when needed, and keep momentum without burning relationships.

What We're Looking For

  • 3-6+ years in project or program management
  • Bachelor's degree (or equivalent experience)
  • Strong written and verbal communication; you can write a status update that an exec will actually read
  • Comfort working alongside technical teams (engineering, data, automation); you don't need to write code or SQL, but you should be able to follow a technical discussion and ask the right questions
  • Basic knowledge and understanding of eCommerce platforms and online retail environments
  • Comfort with dashboards and spreadsheets; willingness to learn new tools quickly
  • Structured problem-solving and a default toward writing things down
  • Genuine curiosity; you learn new domains fast
  • Track record of leading cross-functional projects from kickoff to close


Tools You'll Use

  • Project & workflow: Asana, JIRA, Confluence
  • Collaboration: Slack, Google Workspace, Otter
  • Documentation: SOPs, project charters, flow diagrams
  • Familiarity with BI dashboards is a plus, but not required


Why Reli.

  • High-visibility role with regular exposure to leadership
  • Clear growth path to Senior PM / Program Manager as we scale
  • Defined Growth Plan with structured opportunities for promotion and raises
  • Hybrid schedule (Cerritos HQ, remote Mon/Wed/Fri)
  • 15 days PTO to start, +1 per year of tenure
  • 10 paid holidays
  • Medical, dental, vision (Blue Shield PPO or HMO)
  • 401(k) with employer match
  • Monthly wellness stipend up to $260
  • Life insurance
  • Regular team events and happy hours


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