Technical Program Manager, Knowledge Systems

Coinbase Careers Page • $148K — $175K *
US-AnywhereRemote in United States
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in technical program management or operational leadership in complex, cross-functional settings.
  • Strong knowledge of modern information retrieval architectures like vector databases and workflow automation tools.
  • Experience with CMS platforms and structured content/metadata models.
  • Ability to connect technical decisions to customer impact and compliance risks.
  • Proven skill in translating operational strategy into technical specifications and tooling investments.
  • Demonstrated success in leading multi-team initiatives with risk management and measurable outcomes.
  • Strong ability to engage and drive alignment among technical and non-technical stakeholders.

Responsibilities

  • Own and enhance technical programs related to customer self-service and AI-assisted support.
  • Drive alignment across cross-functional teams on translating complex knowledge structures into technical requirements.
  • Plan and deliver high-leverage initiatives for workflow and system modernizations.
  • Ensure accurate and structured knowledge readiness for launches and compliance needs with Knowledge Systems leads.
  • Run technical initiatives' operating cadence including tracking, risk management, and delivery accountability.
  • Identify and implement strategies to scale operations without proportionately increasing headcount.

Benefits

  • Medical, dental, and vision insurance coverage.
  • 401(k) planning and savings options.
  • Potential for equity and bonuses in total compensation.
Full Job Description
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you'll do:
  • Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
  • Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
  • Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
  • Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
  • Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
  • Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:
  • 5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
  • Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)
  • alongside CMS platforms, structured content, and metadata models.
  • Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
  • Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
  • Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
  • Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
  • Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
    JOB ID: P77124


Pay Transparency Notice:Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835-$175,100 USD

  • Application Limit: Candidates may submit a maximum of 4 applications per 30-day period.

About Coinbase Careers Page

Coinbase Careers Page

There has never been a better time to join the global team of Coinbase professionals, a leading force in the cryptocurrency industry and a hub for innovation and growth.

Work You’ll Do

Join Coinbase's market-leading team to assist some of the most innovative companies and individuals in mastering the digital currency landscape. Transform financial transactions and systems with the best minds at Coinbase, where leadership in technology and consulting converges to drive digital innovation. Lead from a unique position in the marketplace, at the intersection of technology, financial expertise, and digital innovation. Work with a global team of business and technology advisors to help clients and the company navigate through the evolving world of digital currencies. Collaborate with a dedicated group of professionals who are experts in blockchain technology and cryptocurrency – all committed to advancing the industry.

Introducing the Coinbase Professional Growth and Development Initiative

The initiative is building a market-leading team to help some of the most well-known companies and professionals master their financial digital transformation journey with Coinbase.

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The Coinbase Employment Experience

The combined service capabilities, global scale, and joint solution development help clients and employees overcome challenges and lead transformation in the financial industry. Clients and professionals around the globe look to Coinbase for new strategies and solutions to drive innovation and growth in the era of digital finance. Bringing together dedicated professionals, Coinbase empowers individuals to thrive in the era of digital disruption.

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Finance & Insurance
* Ladders Estimates

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