Dell

Technical Program Manager

Dell$181K — $235K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in Development/Program management, Campaign operations, or CRM delivery within a technology or enterprise environment
  • Hands-on experience with enterprise marketing automation and CRM platforms
  • Ability to develop and manage program or technology roadmaps
  • Experience building business cases and presenting recommendations to senior leadership
  • Proven experience managing vendor-based development teams

Responsibilities

  • Plan and manage customer communication programs across digital channels
  • Oversee concurrent bulk campaign programs with a focus on schedule and quality
  • Lead platform migration and modernization initiatives
  • Manage sprint planning and capacity allocation across teams
  • Direct development efforts by vendor-based teams, ensuring alignment with business requirements

Benefits

  • Comprehensive health benefits
  • Flexible work arrangements
  • Professional development opportunities
  • Employee discounts on products and services
  • Wellness programs and resources
Full Job Description
Technical Program Manager

Join us to do the best work of your career and make a profound social impact as a Technical Program Manager on our Interactive/Visual Design Team in Hopkinton, Massachusetts.

What you'll achieve
We are looking for an experienced Technical Program Manager (i9) to join our Customer Communication team. This role is responsible for planning, executing, and optimizing large-scale communication programs across digital channels - ensuring reliable delivery, measurable performance, and continuous improvement across our technology stack. The ideal candidate combines strategic thinking with technical leadership - someone who can define a multi-year communications technology roadmap and direct the vendor-based development team that builds and operates it day-to-day. You will own all development efforts end-to-end, working closely with Business, technology, and senior business stakeholders to shape how Dell communicates with customers at scale.

You will:
  • Plan and manage the end-to-end delivery of customer communication programs across email, SMS, and other digital channels - from brief through to deployment and performance reporting
  • Oversee a portfolio of bulk campaign programs running concurrently, maintaining schedule, quality, and delivery standards across all workstreams
  • Lead platform migration and modernization initiatives - managing scope, phasing, stakeholder alignment, and transition planning
  • Manage sprint planning and capacity allocation across delivery teams, maintaining utilization and predictability at scale
  • Own and direct all development efforts executed by the vendor-based team - providing technical direction, setting sprint priorities, and ensuring delivery aligns with business requirements and quality standard


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements
  • 10+ years of experience in Development/ Program management, Campaign operations, or CRM delivery within a technology or enterprise environment
  • Hands-on experience with enterprise marketing automation and CRM platforms - including campaign execution, customer journey management, audience segmentation, and performance reporting
  • Demonstrated ability to develop and own program or technology roadmaps - translating business strategy into prioritized delivery plans with quantifiable outcomes
  • Experience building business cases and presenting investment recommendations to senior leadership - with supporting financial analysis and ROI modelling
  • Proven experience managing vendor-based development teams - directing technical delivery, owning end-to-end development output, and holding external teams accountable for program quality and schedule


Desirable Requirements
  • Experience with automated transactional messaging pipelines - event-driven architecture, message queuing, or workflow orchestration
  • Familiarity with AI and machine learning applications in Campaign operations - content generation, personalization, or campaign optimization


Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $181,900 to $235,400.

Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

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Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
NASDAQ

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