ACI Worldwide

Technical Program Manager

ACI Worldwide • $90K — $130K *
Omaha, NE 68104In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or related field, or equivalent experience (5+ years)
  • 2-5 years in program management, portfolio operations, or PMO functions
  • Hands-on experience administering Azure DevOps, Jira, or Smartsheet
  • Experience configuring workflows, dashboards, and reports in work management systems
  • Experience with Power BI, Tableau, or similar BI tools
  • Experience supporting agile teams (Scrum, Kanban, SAFe)

Responsibilities

  • Design and implement standardized intake workflows and prioritization frameworks
  • Create comprehensive documentation including RACI matrices and workflow diagrams
  • Establish quarterly planning mechanics including PI Planning ceremonies
  • Drive process adoption through change management and training delivery
  • Conduct process audits and implement corrective actions
  • Configure organizational structures and dashboards in workflow tools
  • Provide Tier 2/3 technical support for complex tool platform issues

Benefits

  • Hybrid work model (2-3 days in-office per week)
  • Standard office environment with ergonomic workstation
  • Minimal travel (5-10% annually)
  • Opportunities for professional development and training
  • Flexible working hours
Full Job Description
Job Description

TECHNICAL PROGRAM MANAGER
JOB PURPOSE

The Technical Program Manager is an individual contributor responsible for implementing portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision-making. Reporting to a Process or Software Director, this role translates strategic portfolio objectives into operational reality through hands-on process design, workflow engineering, and metrics development.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Portfolio Process Implementation
  • Design and implement standardized intake workflows, prioritization frameworks, and governance processes
  • Create comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials
  • Establish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives
  • Drive process adoption through change management, training delivery, and creation of self-service knowledge bases
  • Conduct process audits, implement corrective actions, and maintain process versioning
  • Partner with Agile coaches to integrate portfolio processes with team-level ceremonies


Workflow Tool Engineering
  • Configure organizational structures, boards, queries, dashboards, and work item hierarchies
  • Implement automation rules, pipeline integrations, and custom process templates
  • Create stakeholder-specific dashboards and queries using native widgets and Power BI integration


User Support & Training:
  • Provide Tier 2/3 technical support for complex tool platform issues(Azure Devops, Jira, PowerBI, etc)
  • Develop and deliver training programs from basic orientation to advanced configuration
  • Create comprehensive documentation including guides, FAQs, and video tutorials
  • Establish office hours and mentor Portfolio Analysts on platform capabilities
Data Analytics & Business Intelligence
  • Architect dashboard suites for executives, program managers, and delivery teams
  • Implement portfolio health dashboards tracking initiatives, milestones, risks, and budget
  • Deploy DORA metrics (deployment frequency, lead time, MTTR, change failure rate)
  • Establish flow metrics (cycle time, throughput, WIP, flow efficiency)
  • Generate budget tracking reports with variance analysis and burn-rate projections
  • Create executive presentations distilling complex data into clear narratives
  • Implement data validation rules, quality scoring, and data dictionaries
  • Develop predictive models for project completion forecasting
Portfolio Coordination
  • Coordinate logistics for quarterly planning events
  • Document governance meetings and track action items
  • Maintain master schedules and identify scheduling conflicts
  • Support vendor management and change management communications
  • Lead PI Planning, sprint ceremonies, and continuous improvement initiatives for the Biller Portfolio
  • Guide software initiatives from concept to launch ensuring alignment with strategic objectives and business outcomes
  • Oversee SDLC execution from requirements through development, testing, release, and post-launch optimization
QUALIFICATIONS
Education
  • Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or related field
  • Equivalent experience (5+ years) may substitute for degree
Experience
  • 2-5 years in program management, portfolio operations, or PMO functions
  • Hands-on experience administering Azure DevOps, Jira, or Smartsheet
  • Experience configuring workflows, dashboards, and reports in work management systems
  • Experience with Power BI, Tableau, or similar BI tools
  • Experience supporting agile teams (Scrum, Kanban, SAFe)
  • Experience implementing or improving portfolio management processes
Technical Skills

Workflow Tool Administration:
  • Strong proficiency in Azure DevOps (boards, queries, dashboards, process templates)
  • Strong proficiency in Jira (workflow designer, schemes, JQL, automation, Portfolio)
  • Working knowledge of Smartsheet and API/webhook concepts


Data & Analytics:
  • Advanced Excel (pivot tables, VLOOKUP, Power Query, macros)
  • Proficiency with Power BI (data modeling, DAX, visualization)
  • Strong SQL skills for querying databases
  • Understanding of data quality and validation principles
  • Use of AI for analytics, analysis and content preparation


Methodologies:
  • Portfolio management (balancing, prioritization, capacity management, governance)
  • Agile methodologies (Scrum, Kanban, SAFe)
  • ITIL/ITSM frameworks
  • PMI/PMBOK principles
  • DevOps practices

Metrics:
  • Flow metrics (cycle time, lead time, throughput, WIP)
  • DORA metrics and engineering productivity measurement
  • Capacity planning and resource loading
  • Financial metrics (NPV, ROI, burn rate, variance analysis)
Professional Skills
  • Strong analytical and problem-solving abilities
  • Excellent written and verbal communication
  • Ability to adapt communication style to different audiences
  • Facilitation skills for working sessions
  • Attention to detail in configuration and documentation
  • Customer-service orientation
  • Works independently with minimal supervision
PREFERRED QUALIFICATIONS
  • Advanced degree (MBA, MS in related field)
  • 3-5+ years of portfolio management operations experience
  • PMP, CAPM, or agile certifications (CSM, SAFe, PMI-ACP)
  • Atlassian or Microsoft platform certifications
  • Power BI or data analytics certifications
  • ITIL Foundation or Lean Six Sigma certifications
  • Experience in payments, financial services, or regulated industries
  • Programming/scripting knowledge (Python, PowerShell, Groovy)
  • Intermediate SQL skills
  • Experience implementing DORA or flow metrics programs
  • Experience with enterprise portfolio management tools (Planview, ServiceNow PPM)


COMPETENCIES
Technical
  • Process design and implementation
  • Systems configuration and administration
  • Data analysis and visualization
  • Portfolio and agile methodologies


Professional
  • Communication excellence
  • Stakeholder collaboration
  • Problem-solving and critical thinking
  • Continuous improvement mindset
  • Accountability and ownership
  • Adaptability and resilience


WORK ENVIRONMENT
  • Hybrid work model (2-3 days in-office per week)
  • Candidates based in Omaha, NE or Norcross, GA strongly preferred
  • Standard office environment with ergonomic workstation
  • 80% computer work, 15% meetings, 5% learning/development
  • Minimal travel (5-10% annually)
  • Prolonged computer use with repetitive keyboard/mouse work

About ACI Worldwide

ACI Worldwide, Inc. develops, markets, installs and supports a line of software products and services primarily focused on facilitating electronic payments. The Company also distributes or acts as a sales agent for software developed by third parties. Its products and services are used principally by financial institutions, retailers, billers and electronic payment processors, both in domestic and international markets. The Company's products are sold and supported through distribution networks covering three geographic regions, including the Americas, Europe/Middle East/Africa (EMEA) and Asia/Pacific. The Company's products and services are designed to address a range of payment-related issues, including electronic payments, merchant acquiring and fraud detection and prevention. The Company's products are marketed under the ACI Worldwide, ACI Payment Systems, ACI Proactive Risk Manager, ACI Universal Payments, UP, UP Bill Payment, UP Framework and UP Immediate Payments brand names.
Learn more about ACI Worldwide
Size
3,610 employees
Market Cap
$2.4 billion
Industry
Enterprise Technology
Net Income
$72.6 million
Founded
1975
5 Year Trend
+6.4%
Revenue
$1.2 billion
NASDAQ
ACIW
* Ladders Estimates

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