Job Description:This job is responsible for overseeing the engineering and operational health of video infrastructure used for live events, broadcasts, and media workflows across internal and off-site environments. Key responsibilities include supporting post-production environments and partnering with internal technical teams to ensure enterprise infrastructure is configured and supported for system reliability. Job expectations include expert-level technical planning, real-time response, and continuous alignment to event production and broadcast standards & requirements.
This role supports the corporate communications team by providing technical expertise in audio, video, and encoding operations, ensuring smooth execution of live and recorded productions. In addition to managing broadcast systems, the position includes administrative support for scheduling and documentation, as well as on-site and offsite coordination of temporary AV build-outs for Bank of America events in partnership with approved AV vendors.
Responsibilities:- Oversees the architecture and daily operations of broadcast, event spaces, and post-production infrastructure across studios and event spaces
- Ensures high-quality video and audio signal acquisition, routing, and encoding for both live and recorded content
- Manages system readiness and proactively maintain production-critical infrastructure across all supported locations
- Supports installation, configuration, and monitoring of production gear, edit suites, and media delivery workflows
- Collaborates with event leads, engineers, and internal support teams to deliver flawless live event and broadcast experiences
- Leads technical planning and execution for system upgrades, expansions, and continuity-of-service efforts
- Documents configurations, standard operating procedures, and technical guidelines; resolves technical issues and uphold production readiness standards across environments
Required Qualifications:- 10+ years of experience in Broadcast Operations, AV Support or live event production
- Broadcast engineering fundamentals (audio/video signal flow, encoding, streaming)
- Live event production support
- Strong organizational and planning skills
- Vendor coordination and relationship management
- Familiarity with AV systems and networking basics
- Ability to work independently and in a team environment
- Adaptability to manage multiple responsibilities
- Willingness to travel up to 40%
Desired Qualifications:- AVIXA CTS-D or CTS-I - advanced design or installation specialization
- Audiovisual Network Professional (ANP) - AV networking expertise
- Manufacturer-specific training/certifications, such as: Yamaha Pro Audio (CL/QL/Rivage series consoles), Dante Domain Manager Administrator, Ross Video Carbonite or Ultrix training, Shure Wireless Systems certification and Panasonic Broadcast Systems training
- Cisco CCNA - networking fundamentals for AV-over-IP environments
Skills:- Production Support
- Risk Management
- System Installation
- Technical Documentation
- Technical Troubleshooting
- Collaboration
- Planning
- Process Management
- Project Management
- Resource Management
- Adaptability
- Data Collection and Entry
- Event Planning
- Process Simplification
- Written Communications
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:1st shift (United States of America)
Hours Per Week: 40
Pay Transparency detailsUS - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)
Pay and benefits information
Pay range
$104,000.00 - $148,300.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
