Applied Materials, Inc

Technical Product Support (TPS) Engineer V - (E5)

Applied Materials, Inc$140K — $192K *
Technical Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of semiconductor equipment experience.
  • Advanced knowledge of DDP platforms and chamber technologies.
  • Proven leadership in high-impact customer escalations.
  • Experience managing cross-functional projects with various stakeholders.
  • Demonstrated ability to lead without direct authority.

Responsibilities

  • Manage L1-L3 customer escalations from start to finish.
  • Drive root cause analysis and develop permanent corrective actions.
  • Lead strategic technical initiatives, including product recovery and performance improvement.
  • Maintain performance ownership and monitor key performance metrics.
  • Engage with customers as a primary technical contact for concerns.
  • Collaborate with engineering to address critical issues and validate solutions.
  • Mentor and develop the technical capabilities of teams.

Benefits

  • Opportunity for relocation support.
  • Eligibility for a comprehensive benefits package.
  • Participation in a bonus program based on performance.
  • Potential for stock awards based on company performance.
Full Job Description
Simple definition: A TPS V (E5) is a technical project leader and escalation manager who owns product performance, customer satisfaction, and strategic execution across an entire product line or region, not just individual tool issues.

TPS V (E5) Requirements

Experience
  • 10+ years semiconductor equipment experience.
  • Advanced knowledge of DDP platforms and chamber technologies.
  • Proven track record leading high-impact customer escalations.
  • Experience managing cross-functional projects involving BU, Engineering, Quality, GPS, and customers.
  • Demonstrated leadership without direct authority.

Technical Skills
  • Expert troubleshooting of hardware, software, process, and plasma-related issues.
  • Strong understanding of:
    • RF Systems
    • Gas Delivery Systems
    • Vacuum Systems
    • Thermal Systems
    • Chamber Hardware
    • Feature Files and Software Management
  • Advanced data analysis and problem-solving skills.
  • Proficient in RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis.

Leadership Expectations
  • Own regional product strategy and fleet health.
  • Operate as the technical authority for assigned products.
  • Lead task forces and extended chamber down recoveries.
  • Mentor TPS, FSE, and CE resources.
  • Influence BU roadmap through field feedback and customer needs.


Primary Roles & Responsibilities

1. Escalation Management
  • Manage/Own L1-L3 customer escalations from identification through closure.
  • Establish containment, root cause, and permanent corrective actions.
  • Drive daily execution and accountability across all stakeholders.
  • Provide executive level communication and recovery plans.
  • Ensure CRMs are actively managed with clear closure criteria.

2. Technical Project Leadership

Lead strategic initiatives including:
  • NPI support
  • Chamber recovery programs
  • Platform conversions and retrofits
  • Product performance improvement programs
  • CrossMatch implementation
  • Reliability improvement projects
  • IW cost reduction initiatives

3. Product Ownership
  • Maintain ownership of fleet performance.
  • Monitor uptime, MTBF, MTTR, defects, and utilization.
  • Identify systemic issues before they become major customer impacts.
  • Drive standardization and best practices across regions.
  • Establish product roadmaps and support strategies.

4. Customer Engagement
  • Serve as primary technical interface for major customer concerns.
  • Build trusted advisor relationships.
  • Present technical findings, recovery plans, and long-term solutions.
  • Support executive customer reviews and working groups.

5. Engineering & BU Interface
  • Drive engineering engagement for critical issues.
  • Present field issues at working groups.
  • Lead validation of corrective actions.
  • Drive fleet-wide implementation plans.
  • Influence future product designs through field feedback.

6. Knowledge Management
  • Create and maintain:
    • BKMs
    • Knowledge Articles
    • Troubleshooting Guides
    • PM Procedures
    • Known Issue Databases (KIB)
  • Ensure lessons learned are shared globally.

7. Safety & Compliance
  • Act as a safety champion.
  • Drive PSER implementation.
  • Support CEN execution and compliance efforts.
  • Ensure safe work practices and risk mitigation.

8. People Development
  • Mentor TPS and local service teams.
  • Develop technical competency plans.
  • Identify training gaps and drive closure.
  • Build local FSO capability to reduce dependence on TPS intervention.


Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 25% of the Time

Relocation Eligible:
Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

About Applied Materials, Inc

Applied Materials specialize in materials engineering solutions. They optimize equipment and fab operations through consulting, spare parts, services, and automation software. They also provide supply chain services from transactional spares through programs, rebuilds, and forecasted parts management. Their products and technologies include semiconductors, displays, roll web coating, solar, and automation software.

**Applied Materials, Inc. Careers**

Join the innovative world of Applied Materials, Inc., a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our global team is driving innovation and growth in the industries we serve. This is where your expertise can make a true impact.

Work You’ll Do

At Applied Materials, Inc., you will be part of a company that prides itself on fostering a culture of innovation, diversity, and professional growth. As a member of our team, you will lead groundbreaking projects at the intersection of technology, leadership, and engineering excellence. We offer a variety of job opportunities that allow you to explore your potential and push the boundaries of what's possible.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. You will work alongside the brightest minds in the industry, utilizing your skills to contribute to projects that are not only exciting but also crucial for technological advancements. Our leadership is committed to providing you with the guidance and support needed to achieve your career goals.

Career Growth and Opportunities

Whether you are looking for an internship, a full-time position, or leadership roles, Applied Materials, Inc. provides an array of career paths to help you achieve your professional aspirations. Our commitment to career growth is evident through extensive training programs and opportunities for advancement.

Diversity and Inclusion

At Applied Materials, Inc., we believe that diversity fuels innovation. We are dedicated to building a diverse team that reflects the global communities we serve. Our diversity training programs are designed to enhance collaboration and foster an inclusive environment where all employees can thrive.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. From health and wellness programs to competitive retirement plans, we ensure that our team is taken care of. The culture at Applied Materials, Inc. is built on collaboration, respect, and a commitment to excellence.

Join Our Team

Explore the job opportunities at Applied Materials, Inc. and find the position that matches your skills and passions. We are continuously hiring and looking for individuals who are curious, creative, and ready to drive innovation in a dynamic industry.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our network. Engage with us on professional networking platforms and stay ahead in your career journey.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s dedicated to materializing the technologies of tomorrow. Discover the impact you can make at Applied Materials, Inc. and help us shape the future.

SEARCH APPLIED MATERIALS JOBS

--- This page for Applied Materials, Inc. Careers incorporates all the requested elements, maintaining the "Company Content Style" with a focus on innovation, career growth, and the dynamic team environment.
Learn more about Applied Materials, Inc
Size
27,000 employees
Market Cap
$80.7 billion
Industry
Net Income
$3.8 billion
Founded
1967
5 Year Trend
+11.9%
Revenue
$18.2 billion
NASDAQ

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