Colgate Palmolive

Technical Product Manager - Customer Service Applications

Colgate Palmolive$115K — $174K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, IT, Engineering, or Analytics
  • 5+ years of experience in IT or Digital Marketing with cloud platform implementations
  • Strong background in data management, modeling, API specs, and cloud architecture
  • Configuration experience with Sprinklr Service preferred
  • Familiarity with Salesforce Marketing Cloud, BlueConic, Snowflake, DOMO, or Postman APIs preferred

Responsibilities

  • Function as the technical SME for the Sprinklr Service platform
  • Translate customer service needs into technical specifications and API workflows
  • Lead deployment of GenAI Chat/Voice bots and Agent Co-Pilot tools
  • Partner with Digital Marketing to integrate social data with MarTech stack
  • Oversee data ingestion and transformation specs for data quality
  • Ensure compliance with GDPR, CCPA, and global data privacy standards
  • Manage end-to-end delivery timelines using Agile project management

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Basic life insurance and disability coverage
  • Paid parental leave
  • 401(k) retirement plan with company matching contributions
  • Minimum of 15 vacation/PTO days and 13 paid holidays
Full Job Description
No Relocation Assistance Offered
Job Number #175118 - Piscataway, New Jersey, United States

As our Technical Product Manager for Customer Service, you will be the architect behind our next-generation Sprinklr ecosystem. You'll help us brush away fragmented legacy systems and build a unified, GenAI-driven customer care platform. If you are ready to sink your teeth into AI bots, conversational analytics, and omnichannel engagement to keep our customer experiences sparkling clean, this is your stage.

Modernizing Global Customer Care

Operating within our Global Information Technology (GIT) organization, you will serve as the technical subject matter expert for the Sprinklr Service platform. You'll bridge Digital Marketing, Brand teams, and IT engineering to deploy best-in-class AI tools-including GenAI Chat/Voice bots, Agent Co-Pilot, and Automated Quality Management across global markets.

This position is based out of the Piscataway, NJ location. Work visa sponsorship is not available for this position.

What you'll do

1. Sprinklr Platform Architecture & Technical Ownership
  • Omnichannel Ecosystem: Function as the technical SME for the Sprinklr Service platform, driving configuration across voice, email, social care (Meta, X, TikTok), and chat.
  • Technical Translation: Translate complex customer service business needs into detailed technical specifications, API workflows, and system requirements for engineering teams.


2. GenAI & Automation Innovation
  • AI & Bot Deployment: Lead the rollout and proactive optimization of GenAI Chat/Voice bots, Agent Co-Pilot tools, and Automated Quality Management to empower agents and boost resolution speeds.
  • MarTech Integration: Partner with Digital Marketing to connect social data activation channels with our broader MarTech stack (Salesforce Marketing Cloud, CDPs).


3. Data Strategy, Privacy & Governance
  • Data Flow & Connector: Oversee data ingestion and transformation specs within the Sprinklr Unified Data Connector, ensuring rigid data quality and analytics setup.
  • Privacy Controls: Maintain strict adherence to global compliance standards (GDPR, CCPA) across consumer data models and platform interactions.


4. Full Lifecycle Delivery & Stakeholder Alignment
  • Agile Project Management: Own end-to-end delivery timelines from discovery, design, and solutioning through UAT, code freeze windows, and production release.


What You'll Bring to the Team

Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Engineering, Analytics, or a related field.
  • 5+ years of hands-on experience in IT or Digital Marketing delivering large, full-lifecycle cloud platform implementations.
  • Strong foundation in data management, data modeling, API specs, and cloud architecture.


Preferred Qualifications
  • Hands-on configuration experience with Sprinklr Service (Email, Social Care, Voice Connect, and Sprinklr AI modules).
  • Exposure to Salesforce Marketing Cloud (SFMC), Customer Data Platforms (e.g., BlueConic), Snowflake, DOMO, or Postman API collections.
  • Experience leading sprints in Agile/SCRUM environments while managing GDPR/CCPA consumer privacy guardrails.


Compensation and Benefits
Salary Range $115,200.00 - $174,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

#LI-Hybrid

About Colgate Palmolive

Colgate-Palmolive Company (Colgate) is a consumer products company whose products are marketed in over 200 countries and territories throughout the world. It operates in two segments: Oral, Personal and Home Care and Pet Nutrition. Oral Care business products include Colgate Total, Colgate Sensitive Pro-Relief, Colgate Max Fresh, Colgate Optic White, and Colgate Luminous White toothpastes, Colgate 360° manual toothbrushes and Colgate and Colgate Plax mouth rinses. Colgate's Oral Care business also includes dental floss and pharmaceutical products for dentists and oral health professionals. Its Personal Care products also include Palmolive, Softsoap and Sanex brand shower gels, Palmolive, Irish Spring, and Protex bar soaps and Speed Stick, Lady Speed Stick and Sanex deodorants and antiperspirants. It sells liquid hand soap under the Palmolive, Protex and Softsoap brands. Colgate, through its Hill's Pet Nutrition segment (Hill's), manufactures pet nutrition products for dogs and cats.

Colgate-Palmolive Careers

Join the vibrant team at Colgate-Palmolive, a global leader in oral care, personal care, and pet nutrition, where innovation, leadership, and care converge to create outstanding job opportunities. At Colgate-Palmolive, we are committed to offering more than just employment; we are dedicated to providing a platform where careers flourish and talents shine.

Work You’ll Do

At Colgate-Palmolive, every position is a chance to enhance global health and well-being. Whether you're involved in product development, marketing, finance, or technology, you'll contribute to projects that touch lives worldwide. Our team's diversity and commitment to inclusive leadership help foster an environment where new ideas and perspectives lead to dynamic solutions.

Innovate and Grow

Join a company renowned for innovation and set your career on a trajectory of growth and discovery. Colgate-Palmolive is the perfect place to challenge your skills and expand your horizons. Here, innovation isn't just another buzzword—it's a practical part of how we approach solutions and processes to improve the lives of our consumers.

Be Part of a Great Team

Our culture is all about collaboration and teamwork. At Colgate-Palmolive, you’ll work alongside professionals who are leaders in their fields, united by a common goal to make every day better for people around the globe. Our team is supported by robust diversity training programs that enhance understanding and drive innovation.

Future-Proof Your Career

With a multitude of career paths and job opportunities at all levels, Colgate-Palmolive empowers you to tailor your career journey. From internships to leadership roles, every career stage at Colgate-Palmolive is supported by extensive training and professional development opportunities, ensuring that your career aspirations have no limits.

Explore Job Opportunities and Internships

Whether you're a seasoned professional or a recent graduate, Colgate-Palmolive offers a range of opportunities. Explore positions that match your skills and interests through our job portal. We are continuously hiring and looking for curious, creative, and driven individuals to join our team.

Networking and Professional Development

At Colgate-Palmolive, career growth is complemented by opportunities for networking and professional development. Engage with leaders and peers at all levels and take advantage of our comprehensive benefits and programs designed to enhance your life both inside and outside of work.

Prepare for Your Interview

Ready to join us? Polish your resume, prepare for your interview, and show us why you are a perfect fit for our team. At Colgate-Palmolive, we value a straightforward and insightful interview process that seeks out individuals eager to contribute and grow.

Stay Connected

Keep up to date with the latest at Colgate-Palmolive: - **Career Tips**: Get insider perspectives and industry-leading insights you can use today—all from the people who work here. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the exciting and rewarding opportunities that await at Colgate-Palmolive. Join Colgate-Palmolive and be part of a company that believes in growth, innovation, and the power of a diverse team to lead the industry forward. Explore our careers page and find out how your skills and passions can make a difference at one of the most respected companies in the world.
Learn more about Colgate Palmolive
Size
33,800 employees
Market Cap
$66.6 billion
Industry
Net Income
$2.6 billion
Founded
1806
5 Year Trend
+2.8%
Revenue
$16.4 billion
NASDAQ

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