Technical Partner Manager, Network Partnerships, Global Partner Engineering & Operations (PE&O)What you'll doWe are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) Network partnerships team at Stripe. In this role, you will be responsible for building and maintaining strong relationships with our partners, facilitating technical integrations and launching new capabilities with new and existing partners, and ensuring the optimal performance of our solutions with financial partners. The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success.
Responsibilities- Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.
- Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.
- Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance.
- Cross-Functional Collaboration: Work across multiple Stripe teams-including Engineering, Product, and Partner Development-to support and drive process enhancements and technical solutions that benefit partners.
- Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.
Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- Bachelor's degree in Business Administration, Computer Science, or a related field.
- Minimum of 6 years of experience in partner management, technical project management, or business operations, especially managing external partnerships.
- Experience with payment technologies and ecosystems
- Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders.
- Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders.
- Willingness to travel as necessary to meet partner needs.
Preferred qualifications- Basic to intermediate proficiency in SQL and XML is preferred.
- Ability to thrive in an unstructured, fast-moving environment.
