The Technical Operations Support Analyst - Remote is position will be part of the Technical Support team driving incident management, technology support, and operational workflow with our clients. This position is required to support the Optum Integrated Care Suite(OICS) care management product. Primary responsibilities will include production support to ensure successful file loads into the OICS system and associated integration layer architecture. Additional responsibilities include data flow and application management.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Research and resolve issues reported by internal and external customers via ServiceNow
- Work closely with internal and external teams to troubleshoot technical issues and support break/fix efforts
- Communication and escalation of issues reported or discovered
- Technical support for file loads and transfers
- Facilitate meetings and presentations for internal teams and clients
- Identify opportunities for process improvement
- Ensure internal and external processes are accurately documented
- Training and onboarding new teammates as needed
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 3+ years of SQL experience
- 3+ years of Excel experience, able to use formulas, VLOOKUP, and pivot tables
- 2+ years of customer-focused position involving technical knowledge of company's products and services
- 2+ years technical support and troubleshooting experience
- 2+ years file load troubleshooting experience
- 2+ years working with and assisting clients with help desk software
- 2+ years of Microsoft Office Suite experience
- Ability to travel domestically up to 10-25% when required
Preferred Qualifications:- Experience with Care / Clinical Management applications, workflows, system integrations
- Experience with ServiceNow
- Experience and understanding of file transfer platforms (SFTP)
- Experience with Government Healthcare (Medicare/Medicaid/ACA) experience
- Healthcare payer application experience
- Experience with Facets, QNext and/or HealthRules claims platforms
- Experience developing in BI/Visualization software (Tableau/PowerBI)
- Extract, Transform, & Load (ETL) Experience
- Azure Cloud Configuration Experience
- VPN Tunnel Experience
- TCP/IP Networking Experience
- Experience incorporating AI into system and employee workflows to automate routine activities, augment decision-making, and drive measurable productivity gains
- Proven to exhibit a demonstrated aptitude for AI and a continuous curiosity for applying emerging technologies to solve business and operational challenges
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
