Job SummaryYour Career
We are seeking an accomplished Technical Operations Specialist to lead data-driven initiatives within the LATAM Technical Solutions organization. This role is pivotal in transforming how we leverage data analytics to drive technical sales growth within our technical selling community. The ideal candidate is highly analytical, technically skilled, and has a proven track record in data analytics and advanced reporting in a technology-driven environment.
Your Impact
- Lead end-to-end analytics for the LATAM Technical Solutions organization; including the design, implementation, and optimization of data-driven processes and dashboards
- Partner with LATAM leadership to translate theater priorities into operational frameworks, ensuring technical sales strategies are measurable and executable
- Identify operational gaps within the organization and design scalable, automated workflows to improve organizational efficiency and field productivity
- Partner with the Global Technical Operations team for a coordinated approach to data analytics across Technical Solutions
- Participate in LATAM theater leadership meetings to learn theater priorities, identify metrics to measure and produce weekly reports for the theater on their specific Key Performance Indicators (KPIs) to support business objectives
- Develop and automate complex reports and analytical dashboards using advanced tools (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce, SQL, Python)
- Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making
- Collaborate cross-functionally with Sales, Sales Operations, Finance, Human Resources, Product, and Engineering to ensure data integrity, alignment, and execution of strategic initiatives
- Establish and lead the operational 'heartbeat' for the theater, including Quarterly Business Reviews (QBR)
- Author high-quality executive summaries, strategic documents, and presentations to communicate complex analytical findings to senior leadership and stakeholders
- Drive continuous process improvement through data mining, statistical analysis, and the implementation of automation solutions through the use of AI
- Mentor and train leaders on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement
- Assist with reports for quarterly theater campaigns, Key Sales Objectives (KSOs) and Manager Bonus reporting issues
Qualifications Your Experience
- Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, Engineering, Economics, Operations, or a related quantitative field or equivalent military experience required
- Minimum 5 years of experience in analytics program management, data analytics, strategy and operations, business operations, sales operations, or a similar role within a technology or consulting environment
- Demonstrated technical proficiency in data architecture and visualization tools with a focus on translating complex datasets into operational strategy and actionable business insights
- Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions
- Experience leading cross-functional projects that require influencing stakeholders and driving behavioral change across a technical sales organization
- Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations
- Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work
- Experience working with large datasets, data warehousing, and business intelligence concepts
- A history of not just identifying insights, but owning the end-to-end implementation of operational improvements from conception to completion
- Travel up to 10% NAM and LATAM
Preferred Skills
- Proficiency in AI-driven development, with a proven ability to use 'vibe coding' techniques to build and deploy dashboards at scale
Additional InformationThe Team
Our theater-based Technical Solutions team collaborates with large organizations around the world to accelerate platform adoption and ensure long-term customer success. As part of our Technical Solutions organization, you find fulfillment in empowering our technical sellers with access to AI-driven tools and automation, demos and sandboxes, design and deployment guides, and comprehensive technical training and certifications, with the ultimate goal of maximizing their effectiveness as a technical seller and enabling them to solve the most complex security challenges.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$129,000.00 - $208,000.00/yr
