Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Logility Production Support Analyst -

Location: USA - Greensborough

Skills: .NET , Logility

Responsibilities:

• Monitor the Logility system to ensure high availability, performance, and timely resolution of any production issues, including data discrepancies, system errors, or slowdowns.
• Diagnose and troubleshoot production issues in Logility (e.g., forecasting errors, data loading failures, integration problems) to quickly restore normal operations.
• Provide first-line support to business users for Logility-related issues, assisting with troubleshooting, resolving user queries, and providing guidance on system functionality.
• Ensure data accuracy and consistency within the Logility system by validating inputs and outputs, monitoring data integrations, and addressing discrepancies promptly.
• Assist with system configurations, updates, and customizations in Logility, ensuring alignment with business requirements and minimizing disruption to daily operations.

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• Perform root cause analysis on recurring system issues, identifying underlying problems, and implementing corrective actions to prevent future incidents.
• Work closely with internal teams, such as IT and development teams, to resolve complex issues, implement patches, or upgrade Logility versions.
• Track and document all production incidents, including the impact, resolution steps, and any follow-up actions required, maintaining a log for future reference.
• Track system performance metrics and make recommendations for optimization based on usage patterns, ensuring Logility operates at optimal capacity during peak times.
• Participate in change management processes to implement system updates or patches, and continuously identify opportunities for process improvements, enhancing the overall stability and efficiency of the Logility environment.

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Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, or a related field.
• At least 7-8 years of experience in production support or IT support roles, preferably with experience in Logility, ERP systems, or supply chain management software.
• Strong knowledge of SQL for querying and data validation, with the ability to troubleshoot issues at the data layer (e.g., using SQL queries).
• Familiarity with Logility software modules such as Demand Planning, Supply Planning, and Inventory Management is highly desirable.
• Analytical & Troubleshooting Skills:
• Ability to analyze system performance, identify issues quickly, and provide actionable solutions, leveraging strong problem-solving and debugging skills.
• Experience with system integration (e.g., API, ETL processes) and ensuring smooth data flow between Logility and other enterprise systems such as ERP, WMS, and TMS.
• Strong verbal and written communication skills, capable of explaining technical issues to non-technical business stakeholders and documenting incident resolutions effectively.
• High attention to detail to ensure data accuracy, system stability, and minimal disruption to production operations.
• Ability to work effectively with cross-functional teams (e.g., business, technical, and operational) to ensure timely issue resolution and continuous improvement of Logility processes.

Mandatory Skills: .NET.

Experience: 5-8 Years.

Expected annual pay for this role ranges from $60,000 to $135,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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