Cisco

Technical Lead- Escalation Engineer

Cisco$151K — $222K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 8 years' experience or equivalent; Master's degree with 6 years' or PhD with 3 years' in related fields.
  • In-depth experience with SAN and Fibre Channel technologies.
  • Experience in tool development, particularly involving AI, monitoring, and telemetry.
  • Strong communication skills for effective customer engagement.
  • Ability to articulate complex technical issues clearly.

Responsibilities

  • Conduct certification testing and troubleshooting for FICON, SAN, MDS products.
  • Collaborate with marketing, development, and partners to execute testing.
  • Create and contribute to technical documentation and user guides.
  • Influence product innovation and recommend best practices.
  • Lead projects across multiple teams and manage workflows holistically.
  • Design and implement monitoring tools for visibility and reliability.
  • Mentor team members and facilitate knowledge sharing sessions.

Benefits

  • Opportunities for professional development and technical mentorship.
  • Access to cutting-edge technology and tools in AI and SAN.
  • Collaborative environment working with cross-functional teams.
  • Potential to influence engineering roadmaps and product features.
Full Job Description
The application window is expected to close on: 08/31/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

AI and SAN solutions - testing, certifications, for FICON, SAN, MDS products. Requires deep relationship skills with partner. Will work with Marketing, development, test from the Cisco side and the partner. Will execute certification testing and troubleshooting work within Cisco and partner facing. Must be able to work with other teams, create technical documentation to be used by the team as well as contributing to user documentation to be used by end users. Troubleshoots and files bugs or works through software issues if required to support customers. Brings new ideas for product innovation and better product usability. Work smarter with AI tools to streamline repetitive work and create tools or agents to assist as needed.

Impact
• Uses specialized expertise in FICON, SAN, MDS, AI to test and certify code, troubleshoot issues, and recommends best practices.
• Solves complex problems and takes a broad perspective to identify innovative solutions. May drive complex certifications through completion.
• May lead projects that span multiple teams; manages workload and workstreams holistically.
• Influences software and/or hardware engineering roadmaps.
• Guides in the development and implementation of software• Leads and mentors others, and improves the technical design of solutions.
• Advocates for new features within a product to address customer needs.
• Articulates design choices based on an expert understanding of market awareness, product adoption, and competition.
• Innovates new products, ideas, features, tools to address unmet customer needs• Influences and tracks metrics to measure success
• Writes clean tests that adhere to the standard for coding across teams.
• Influences architectural decisions with a focus on security, scalability and reliability.
• Contributes to threat modeling and protection of the SAN and AI portfolios.
• Proactively identifies, prioritizes, and resolves risk and issues in production systems.
• Designs and implements robust monitoring tools that provide visibility and reliability and acts on the data and alerts to increase future performance.
• Leads postmortems and reviews root cause analysis, ensures on call coverage.
• May contribute to knowledge sharing among the wider professional community with technical blogs or publications.
• Scopes work accurately and provides reliable estimates for project milestones and completion.
• Communicates delivery trade-offs and negotiates with cross-functional partners to align on direction and outcomes.
• Mentors peers or others on the team• Facilitates/encourages knowledge sharing in the team (e.g., brownbags, demos, design sessions)

Minimum Qualifications:
• Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience, or equivalent years of technology work experience.
• Requires in-depth Experience in SAN and Fibre Channel

Preferred Qualifications:
• Tool development work (AI, monitoring, telemetry, SAN insights, etc...).
• Strong communication skills to engage effectively with key customers and articulate complex issues clearly.
• Demonstrated experience handling customer issues.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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