Play a key role in operational improvement within Amazon Web Services, where we have a history and tradition of innovative technologies and services. Reporting to the Data Center Delivery Business Operations Manager, you will have the opportunity join a team that partners across the global AWS infrastructure organizations to shape the future of the AWS profile and tempo to which we deliver. The Data Center Delivery Business Operations team is seeking a highly-skilled & driven Technical Infrastructure Program Manager who will help drive the team toward our mission of building durable and reliable data informed processes within AWS Infrastructure. The ideal candidate has experience managing global infrastructure projects/programs; developing, monitoring, and reporting project/program health metrics; leading cross-functional teams; developing & implementing change management plans; training and mentoring performance; and driving process improvements. As a Technical Infrastructure Program Manager within this team focused on global data center inventory and power topology accuracy, you will be responsible for organizing and managing continuous improvement and automation initiatives and play a significant role in developing, driving and managing scalable, data-driven processes. Key job responsibilities - Work with stakeholders to define requirements and processes. - Manage the dependencies and the interfaces between projects and/or project deliverables, and negotiate any needed trade-offs. - Provide program progress reporting on a regular basis. - End to end responsibility for the program's execution and success. - Manage multiple competing projects/programs simultaneously. - Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles. - Ensure consistency in deployed configurations and track exceptions for follow up. - Develop and implement scalable, data-driven process improvement/automated solutions. - Assist in daily operational tasks as part of the overall Data Center Delivery workflow. A day in the life The Soapstone TIPM's responsibilities are split between Program or Project related initiatives to support additional scope or process improvement related to capacity delivery, as well as operational ticket-based tasks of creation and configuration of rack positions within the virtual data hall inventory. About the team Soapstone plays a critical role in the Data Center delivery workflow. By maintaining accurate server rack position data in the virtual inventory, Soapstone ensures on time rack ordering to fulfill Data Center capacity needs. BASIC QUALIFICATIONS - 3+ years of technical infrastructure management experience - Experience with varying scenarios of infrastructure builds - Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) - Bachelor's degree, or Master's degree in supply chain, business, engineering, finance or related technical or quantitative field PREFERRED QUALIFICATIONS - Bachelor's degree in electrical engineering, mechanical engineering or a relevant engineering discipline, or 5+ years of working in a data center or other mission critical environment with an emphasis on building and equipment operation experience The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, VA, Herndon - 127,100.00 - 171,900.00 USD annually