NCR Corporation

Technical Implementation Specialist I

NCR Corporation$65K — $97K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Associates or Bachelor's degree in IT or equivalent experience required
  • Minimum of 2 years Help Desk or related IT experience
  • Understanding of Windows 10, Windows 11, and Microsoft 365
  • Familiarity with LAN/WAN terms, IP protocols, and VPN connections
  • Experience with ticket systems such as ServiceNow, Remedy, or JIRA
  • Strong communication skills, both written and verbal
  • Ability to work 11 am - 8 pm EST shift

Responsibilities

  • Provide technical support via phone and email on NCR products
  • Deliver accurate solutions to enhance product/system availability
  • Ensure service delivery complies with contract SLAs
  • Manage calls and incidents through Genesys Cloud and ServiceNow
  • Diagnose and troubleshoot hardware/software issues
  • Collaborate with various technical resources for problem resolution
  • Follow departmental policies for diagnostics and troubleshooting

Benefits

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k
Full Job Description

Position works in high call volume Service Desk environment supporting NCR's small and medium sized customers and their analysts in providing problem resolution for NCR products and services.

Provide technical phone and email support on industry-specific products, systems and numerous software products; Provide accurate and creative solutions to user problems to maximize product or system availability.

Responsible for ensuring the customer's entitlement of services adhere to contract SLAs and the way faults are addressed results in high customer satisfaction ratings; Remotely deliver solutions, work through others to dispatch service personnel; Work directly with the customer to understand and/or escalate the problem to the next level.

Call and incident management. Calls are made and received via Genesys Cloud contact center system. Incidents are managed via the ServiceNow / JIRA ticketing systema. Incidents include the following:

  • Diagnosis
  • Steps for troubleshooting
  • Tools used for troubleshooting
  • Next steps for troubleshooting
  • Escalations, why and what group
  • Root Cause Resolution

Able to follow through on open cases involving customer inquiries/complaints. Knowledge in troubleshooting hardware/software issues to determine root cause.

Use order system to acquire replacement parts for the customer (when necessary).

Follow standardized departmental policy and procedures for diagnostics, troubleshooting and problem solving under the direction of senior staff.

Integrate established disciplinary knowledge within own specialty area with basic understanding of related disciplines and industry practices.

Gather information from a wide range of sources to resolve problems with unknown solutions including:

  • Internal technical groups
  • External technical resources
  • Third party vendor

Basic Qualifications

  • Associates or Bachelors degree in IT or equivalent experience in a related field required
  • Able to work 11 am - 8 pm EST shift
  • Must already have or be able to obtain Public Trust Clearance to be eligible
  • Minimum of 2 years Help Desk or related IT experience
  • Understanding of Windows 10, Windows 11 Microsoft 365
  • Understanding LAN and WAN terminology, IP protocols, Ports, VPN connections, Active Directory
  • Understanding of Knowledge Base Systems such as QuickBase and Confluence
  • Understanding of ticket systems such as ServiceNow, Remedy, or JIRA
  • Understanding of hardware troubleshooting including retail peripheral devices such as printers, scanners, scales
  • Excellent communication skills both written and verbal
  • Fluent in the use of the English language
  • Strong interpersonal skills
  • Attention to detail
  • Have a strong desire for quality
  • Sense of urgency
  • Ability to multi-task
  • Ability to work flexible schedule (evenings/weekends)

Preferred Qualifications

  • POS deployment
  • Computer Information Systems, Network+, Security+, Microsoft or Cisco certification

Salary Range:

$65,100.00 - $97,700.00

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

  • Medical Insurance

  • Dental Insurance

  • Life Insurance

  • Vision Insurance

  • Short/Long Term Disability

  • Paid Vacation

  • 401k

About NCR Corporation

Radiant Systems, Inc. (Nasdaq: RADS) is a global provider of innovative technology to the hospitality and retail industries. For more than two decades, Radiant's point of sale hardware and software solutions have helped to redefine the consumer experience in more than 100,000 restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia.

NCR Corporation Careers

Join the dynamic team at NCR Corporation, a global leader in consumer transaction technologies, and be part of a company that's redefining the future of connected experiences. At NCR, we believe in fostering a culture of innovation and leadership, making it an ideal place for professionals looking to advance their careers in a vibrant, technology-driven environment.

Work You’ll Do

At NCR Corporation, you’ll have the opportunity to work alongside some of the brightest minds in the industry. Our team is committed to driving growth through innovation and strong leadership, ensuring that we stay ahead of the curve in a rapidly evolving digital landscape. Whether it’s improving consumer interactions, optimizing business processes, or developing the latest in financial technology, your work at NCR will have a lasting impact.

Explore Job Opportunities and Internships

NCR offers a variety of job opportunities and internships across multiple fields and disciplines. From software engineering to sales, customer support to marketing, our positions cater to a wide range of skills and professional interests. Our hiring process is designed to identify and nurture talent, focusing on diversity and the unique contributions of each team member.

Professional Growth and Development

Invest in your future with NCR’s unmatched benefits and career development programs. We provide extensive professional development, including leadership training, skills enhancement workshops, and networking opportunities that pave the way for career advancement. Our commitment to professional growth ensures that every employee has the resources and support they need to succeed.

Diversity and Inclusion

At NCR, we celebrate diversity and are committed to creating an inclusive environment where everyone is respected for their unique perspectives and contributions. Our diversity training programs are integral to our culture, helping us build a stronger, more cohesive team.

Benefits of Joining NCR

Being part of NCR means more than just having a job; it means being part of a community that values your well-being and professional growth. Our comprehensive benefits package includes health, dental, and vision insurance, employee wellness programs, and flexible working arrangements. We understand the importance of work-life balance and strive to provide our employees with an environment that supports both their professional and personal lives.

Stay Connected

Discover the exciting career opportunities at NCR Corporation by exploring our Jobs and Careers page. Tailor your job search with our easy-to-use filters and find the position that best matches your skills and interests. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding journey with a company that values innovation and leadership.

Join Our Team

Ready to take the next step in your career? Search open positions at NCR Corporation, update your resume, and apply today. We are continuously looking for passionate, curious, and innovative team players who are ready to make a difference. Join us in shaping the future of connected experiences.

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Learn more about NCR Corporation
Size
38,000 employees
Market Cap
$3.1 billion
Industry
Net Income
-$79 million
Founded
1884
5 Year Trend
+1.8%
Revenue
$6.2 billion
NASDAQ

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