About the roleAs a Technical Implementation Specialist, you'll help deliver a seamless onboarding experience for customers by coordinating implementations and supporting technical integrations from kickoff through to go-live.
You'll work closely with customers and cross-functional teams to manage implementation projects, resolve technical issues, and ensure customers are set up for success. This role combines project coordination with hands-on technical problem solving and offers the opportunity to work across customer experience, technology, and operations.
Location: Candidates must be based in the Pacific or Mountain Time Zone.
Main responsibilitiesIn this role, you will:
- Lead customers through the onboarding and implementation process from kickoff to go-live.
- Coordinate implementation timelines, milestones and deliverables to support successful deployments.
- Facilitate customer meetings, communications and follow-up activities throughout implementation.
- Partner with Customer Success, Product and Technical teams to deliver a consistent customer experience.
- Identify implementation risks or blockers and work with stakeholders to resolve them.
- Support technical onboarding activities, including integrations, data setup and system configuration.
- Troubleshoot common implementation and integration issues, escalating more complex problems where appropriate.
- Communicate technical concepts and implementation progress clearly to both technical and non-technical audiences.
- Maintain implementation documentation and contribute to improving processes, workflows and reporting.
Essential criteria- 4+ years' experience in implementation, customer success, technical support or a similar customer-facing technical role.
- Experience working directly with customers in a SaaS or technology environment.
- Experience coordinating multiple implementation projects and managing competing priorities.
- Working knowledge of APIs, data integrations, system configuration or data workflows.
- Experience supporting integrations such as SSO, rostering or data synchronisation.
- Demonstrates a structured approach to troubleshooting technical issues and recognising when escalation is required.
- Communicates clearly and effectively with customers and internal stakeholders.
- Experience maintaining implementation documentation and improving operational processes.
Desirable criteria- Experience within SaaS, EdTech or implementation-focused environments.
- Familiarity with CRM systems, ticketing platforms and project management tools.
- Basic SQL or experience querying data.
- Experience using AI-enabled tools to improve implementation workflows, documentation or issue diagnosis.
- Ability to work within Pacific or Mountain Time Zones to support business needs.
Please submit your application by
July 15, 2026.Please note: applications may close early due to high demand, so early submission is encouraged.
Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!
