Job Description
POSITION PURPOSE
Supports sales and customers in technical matters. Main targets are to maintain existing business and create new business acting as a link between customers and mills.
ESSENTIAL FUNCTIONS
• To ensure proactive technical and product support to customers that enable the business building related to our commercial strategy
• Joint structured work with Sales to build new premium products business (upgrading existing customers and new customers)
• To ensure high-quality technical support to customers/sales related to existing business
• Efficient technical support valued by customers enabling a differentiator to competitors and supporting strengthened relationships with customers
• To provide relevant and needed knowledge building/trainings to Sales, so that sales is well prepared to efficiently promote and sell SSE products
• To drive Customer development projects supporting the SSE commercial strategy
• Continuous flow of customer development projects both enabling new business and up-grading business as well as strengthening relationship with customers
• Support Product development organization with relevant knowledge in accordance with agreed Product Development Plans
• Act as a link between customers and Product development to ensure customer needs and feedback are transferred into the process
QUALIFICATIONS
Competencies and Experience
Required:
• Minimum 5 years of steel and/or Automotive experience in a technical position
• Experience in customer relationships and socially skilled and working with persons/groups
• Good technical skills in theory and practice
• Language skills (English and Spanish written and spoken)
Education
Required:
• Bachelor's degree in Metallurgy, Mechanical Engineering, or other related discipline.
Preferred:
• Master's degree in Business or Science
SUPERVISORY RESPONSIBILITIES / DIRECT REPORTS
This position has no supervisory responsibilities.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is constantly required to:
• Sit and work at a desk
The employee is frequently required to:
• Stand and walk, and may alternate sitting and standing as needed
• Balance, stoop, kneel, crouch, crawl, climb
• Twist at waist level
• Reach above shoulder level, at waist/desk level, and below waist/desk level
• Finger with right hand, left hand, and both hands (fine motor)
• Feel with right hand, left hand, and both hands (sensing temperatures and textures)
The employee is occasionally required to:
• Push, pull, lift and/or carry up to 50 pounds
The employee is required to:
• Talk person to person, on the phone, and in group settings as needed
• Hear in person, on the phone, and in group settings as needed
• Possess near, midrange, far, peripheral, and depth perception vision
POSITION TYPE/EXPECTED HOURS OF WORK/TRAVEL REQUIREMENTS
• Position is full time, exempt
• Remote Position
• Travel 30-50% of time in the field, at customer's sites, other SSAB locations
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
