Summary:

We are looking for a highly motivated, mid-level experienced, and hands-on Technical Delivery Manager to lead delivery for one of the departments within the State Street Charles River Development (CRD)/ Alpha Platform Engineering organization. This is a strategic role that will report into the Head of Engineering Delivery within the CRD/ Alpha CTO Organization.

The ideal candidate is a facilitator able to support establishment of the engineering delivery execution model, support large book of work ($50MM +) that includes planning, execution, and control adherence. The candidate will also support the department leader by providing oversight of the headcount, statements of work, and will collaborate with Finance to ensure the spending aligns with the budget. They support enablement of the strategic vision for implementing programs and change management best practices that are fit-for-purpose of the company, ability to identify talent and process gaps, align execution with the agile values and principles, and prior experience of successfully running programs in a global cross-functional fast-paced environment.

The goal is to ensure that all programs deliver the desirable outcome to our organization, capacity is allocated to top priority efforts, and that any barriers to optimal team execution are identified and addressed.

Responsibilities

• Book of Work Management: support strategic planning, book of work structure definition and governance. Contribute to the applicable executive business review forums.
• Engineering Delivery: support initiatives and programs in the Engineering Delivery organization, ensure adherence to the SDLC standards and best project management and Agile practices. The Book of Work may include client implementations, product development, audit response, and tech debt remediation efforts. Ensure all programs have clear Objectives/Key Results and measurable KPIs to assess progress. Collaborate with Engineering leadership and Product owners to define program requirements, set priorities, and establish scope to efficiently deliver on shared goals. Create plans and roadmaps, identify and escalate risk to the portfolio. Implement appropriate org. change management practices.
• Agile Execution: Support the organization by implementing best practices for scrum team structure and execution. Leverage standard Agile metrics to identify areas of risk, under/over utilization, determine training needs, perform assessments. Delivers Agile education as needed
• Capacity Management: manage a complete view of headcount and expenses; drives efforts to optimize resource planning and capacity vs. demand transparency across global teams.
• Key Performance Metrics (KPIs): measure the progress vs. established targets, identify key areas of risk, drive transparency and accountability, and improvements
• Vendor Management: administer key vendor contracts

Requirements and skills

• 5+ years of experience successfully implementing and leading engineering delivery or a large global organization
• Prior experience of supporting portfolios >$20MM inclusive of managing resources, book of work governance, strategy definition, and planning
• Proven experience of working with multiple stakeholders, negotiating and influencing decision-making in a matrixed organization
• Thorough understanding of project/program management techniques and methods
• Practical knowledge of Agile and Scaled Agile methodology
• Excellent knowledge of MS Office working knowledge of program/project management software (MS Project, MS Excel and Jira etc.) is a required
• Ability to learn and absorb technical information
• Outstanding facilitation and organizational skills
• Excellent nuanced communication skills
• Excellent problem-solving ability
• BSc/BA diploma in management, engineering or a relevant field; MSc/MA is a plus

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.