In this role, you will help ensure the stability and performance of our core mainframe environment. You'll solve complex issues, improve operational processes, and partner across teams to keep business-critical systems available and reliable. This is a hands-on role for someone who thrives in a fast-paced environment and enjoys both troubleshooting and continuous improvement.
Responsibilities- Monitor the health of the mainframe environment in real time and act quickly to prevent or resolve system issues
- Analyze and resolve batch job failures (abend resolution) to ensure schedules remain on track
- Perform system maintenance activities, including IPLs and PORs, to maintain system stability
- Investigate alerts and incidents, open and manage tickets, and drive issues through to resolution
- Lead incident bridge calls, engaging the right teams to restore service quickly
- Create and maintain clear documentation, including standard operating procedures (SOPs) and runbooks
- Identify opportunities to improve monitoring quality and reduce unnecessary alerts
- Partner with engineering, application, and vendor teams to strengthen incident response and system reliability
- Support scheduling tools by managing agent installs, upgrades, and decommissions
- Validate system performance after upgrades or changes to ensure stability
- Provide Level 2 support and guidance to junior team members, helping build team capability
- Anticipate potential issues and proactively address risks to minimize impact
Required Qualifications- 5+ years of IT experience, with at least 5 years in IBM Mainframe Operations
- Hands-on experience with mainframe scheduling tools (e.g., ESP, CA7, Robot, UC4)
- Strong working knowledge of MVS, JES, CICS, DB2, and VTAM commands
- Experience with JCL, NDM, and FTP processes
- Proven ability to troubleshoot complex production issues and drive resolution independently
- Experience using incident management tools such as ServiceNow
- Strong prioritization skills with the ability to manage multiple incidents at once
- Effective communication skills and ability to lead discussions during critical incidents
- Demonstrated ability to collaborate across teams and influence outcomes
- Self-starter mindset with the ability to work independently with minimal oversight
Preferred Qualifications- Experience in the healthcare or PBM industry
- Exposure to process improvement or automation within operations environments
- Associate's degree, certification, or higher in a related field (or equivalent experience)
- Experience mentoring or supporting junior team members
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
