We are looking for a
technical customer support specialist to come lead our support team at Hercules.
You will:
- Resolve tier 1 tickets (general platform Q&A)
- Resolve tier 2 tickets (billing and admin operations)
- Work with engineers to resolve tier 3 tickets
- Build/maintain AI automations to 10x your output
- Maintain our knowledge bases
- Build automations to summarize voice of customer and product feedback to the full company
We are looking for someone who:- has excellent communication (we have a very high bar)
- is capable of responding to ~100-150 tickets per day (with AI help)
- has worked in support before
- has extensive experience with Stripe
Nice to haves:- has coded before (or vibe coded)
- has successfully built AI automations before
Is Hercules in-office or remote?Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?- Healthcare, vision, and dental
- User whatever AI productivity tools you'd like
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office
- We guarantee you will do the best work of your career here
What's the compensation?$100k-$250k + equity (depends on seniority, equity, and location)
