POSITION SUMMARYAs a Technical Customer Success Manager, you will drive the long-term success of Domo's enterprise customers by combining strategic account management with technical expertise. You will serve as the primary day-to-day account owner, responsible for building trusted relationships, ensuring customer satisfaction, driving platform adoption, and delivering renewal and expansion outcomes. This role requires the ability to communicate effectively with C-level executives at Fortune 500 companies while maintaining the technical credibility to guide customers through complex data and analytics challenges.
KEY RESPONSIBILITIES- Manage enterprise customer relationships and serve as the trusted advisor and primary point of contact throughout the customer lifecycle;
- Lead customers through technical adoption and expansion of the Domo platform by providing strategic guidance and best practices;
- Anticipate customer needs and align Domo's capabilities with their overall business vision and objectives;
- Build strong relationships with customer stakeholders at all levels, including C-suite executives, by demonstrating both business acumen and technical understanding;
- Collaborate with Sales, Professional Services, Support, and other internal stakeholders to ensure a seamless customer experience;
- Provide customers with consultative guidance on data strategy, platform optimization, and use case expansion;
- Leverage hands-on platform knowledge to demonstrate capabilities, educate customers on Domo's features, and articulate recommendations for use case expansion;
- Monitor customer health metrics and technical adoption indicators to proactively identify risks and opportunities;
- Act as liaison between customers and internal teams, including Product Management, Engineering, and Professional Services.
JOB REQUIREMENTSExperience & Background- 2+ years of professional B2B technology sales or account management experience, preferably in SaaS environments;
- 2+ years of experience in a technical or data-focused role (e.g., BI Analyst, Data Analyst, Solutions Engineer, Technical Account Manager, or similar positions);
- Proven track record of managing enterprise accounts and consistently meeting or exceeding renewal and expansion objectives;
- Experience working with Fortune 500 companies and communicating effectively with C-level executives.
Technical Skills- Strong understanding of business intelligence concepts, data modeling, and ETL/ELT processes;
- Basic to intermediate SQL proficiency;
- Familiarity with cloud data platforms (e.g., Snowflake, Databricks, AWS, GCP, Redshift, BigQuery, etc.) and modern data architectures;
- Hands-on experience with BI or analytics platforms; experience with Domo is preferred;
- Ability to understand APIs, data connectors, and system integrations at a conceptual level.
Skills & Competencies- Exceptional communication and presentation skills with the ability to translate complex technical concepts for both technical and non-technical audiences;
- Strong organizational and time management skills to successfully manage multiple enterprise accounts simultaneously;
- Excellent negotiation skills and ability to navigate complex organizational dynamics;
- Strategic thinker with a consultative approach and problem-solving orientation;
- Self-driven, results-oriented, and accountable for outcomes;
- Customer-first mentality with a passion for driving customer success through technology;
- Ability to thrive in a fast-paced, collaborative environment and adapt to evolving customer needs.
Education- Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience.
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