The Consultant, Technical Delivery (TD) is responsible for the initial technical design, development services, and post-implementation consulting and administration, of solutions and programs on the Forsta platform. As a member of a program team working in a role of Technical and Development Lead, the Technical Consultant will provide detailed technical design and specification of solutions outlined in the Statement of Work (SOW). When necessary, will work with the Global Solutions Team and Product Management for solutions that require development of custom components. Post-implementation activities will require, though not limited to, on-going technical advice and support of accounts; building relationships with client business and technical users; conducting training sessions; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and, at times, working with other third party offshore and onshore partners. General Activities 30 Act as the technical point of contact with the customer and other Forsta team members. 30 Assess client technical requirements and provide viable solutions. 30 Adhere to the Forsta PMO and customer's processes for project governance and delivery. 30 Ensuring scope is adhered to and informing project team of scope creep. 30 Follow the Forsta PMO defined Change Order process for in-progress work. 30 Work with clients to integrate Forsta technologies into their business applications. 30 Manage and conduct solutions QA. 30 Assists with client UAT. 30 Providing solutions administration and overall on-going project management services as required for the client solution (Post Implementation Consulting): 30 Build a relationship with client management and team members. 30 Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services. 30 Manage change and resolve conflicts that can impact services and operation of the client solution. 30 Adhere to the processes in place for project delivery. 30 Provide Forsta platform training and knowledge transfer. Team Role and Management Structure 30 For project development activities, works with the assigned Program Manager. 30 Member of the Technical Delivery team, reporting to Head of Technical Delivery, Americas. QUALIFICATIONS: This customer-centric position requires technical skills and the ability to articulate the value of technical solutions. The ideal individual will have knowledge of standard consulting operational processes, developed presentation skills and project delivery experience. Education/Experience: 30 BA/BS in Computer Science, Computer Information Systems or similar. 30 1 to 3 years of experience in a similar role. 30 Forsta platform and /or other product and solutions knowledge a plus. Technical Skills: 30 Completed initial Forsta standard training. 30 Current and continuous training of the Forsta platform. 30 Working experience with JavaScript, HTML, CSS. 30 CAPM/PMP certifications a plus. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: The expected base salary for this position ranges from $80,000 to $95,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.