The Technical Communicator- AFA will be responsible for performing complete failure analysis and reports on various Caterpillar components, parts, and systems.
Pay TypeFull Time, Permanent
Compensation$83,000.00 - $93,000.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
In a typical day, YOU will:- Perform failure analysis, identify the root cause of failure and produce reports
- Present and explain report findings to various stakeholders both internally and externally
- Work closely with various teams and business groups such as Technical Training, Technical Services, Condition Monitoring, and various CAT product groups
- Provide technical support to the Toromont Cat service operations; including after sales service, shop, rental, sales, parts, branches & customers
- Write site visit reports and technical reports, as needed
- Provide technical support for the various special projects
- Help with the application and understanding of the manufacturer's warranty policies
- Develop & maintain a solid technical knowledge of the products sold by Toromont Cat
- Provide regular technical updates to the technicians that repair and maintain the products under their responsibility
- Inform Caterpillar about new product problems and work with the various groups at Caterpillar to resolve those problems and to improve the products
- Assist branches with Goodwill and warranty support from CAT if results of failure analysis merits
- Actively participate in PPM (Product Problem Management) initiatives
- Periodically provide technical seminars, small training sessions, and create technical documentation as required
Must-haves for this role:- A Heavy Equipment License or equivalent experience in a the Technical Field/Heavy Equipment Industry
- Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment
- Written and spoken communication skills in French and English is considered an asset
- Previous experience with failure analysis is an asset
- Excellent communication, interpersonal, analytical, problem solving, organizational and time management skills
- Results driven with solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously
- Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines
- Adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on the market conditions
- Highly computer literate with proficiencies in Microsoft Applications
- Experience with Cat systems/DBS/SIS would be highly beneficial
- Willing and able to travel and work outside regular business hours as required
- Spoken English and French language would be an asset
- A valid Passport and Driver's License with current clean Driver's Abstract
Artificial Intelligence (AI)Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
