Toromont Energy Systems

Customer Support Supervisor, Mining

Toromont Energy Systems • $75K — $95K *
Baker Lake, NU X0C 0A0In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Minimum post-secondary education
  • 3-5 years of experience in operations management/supervisor
  • Strong leadership and motivational skills
  • Ability to analyze and generate performance reports
  • Familiarity with health and safety policies

Responsibilities

  • Model safe and healthy work behaviors in line with company policies
  • Motivate and develop team members to meet performance goals
  • Act as primary contact for customer inquiries and issue resolution
  • Generate and present monthly fleet performance reports
  • Lead strategic planning initiatives including succession and career development
  • Provide input on capital expenditure and communication plans
  • Participate in health and safety and product management meetings

Benefits

  • Safe work environment with priority on employee well-being
  • Work with premium Caterpillar equipment
  • Opportunities for continuous learning and development
  • Flexible work schedules across multiple locations
  • Competitive total rewards including wages and benefits
Full Job Description
Note: Rotational Schedule of 2 weeks in / 2 weeks out (remote site premium applies).

As a Customer Support Supervisor, YOU will experience:

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
  • Competitive total rewards including: wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada


In a typical day, YOU will:

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
  • Motivate and develop Technicians and other team staff to achieve personal and team performance objectives as aligned to Regional and Corporate goals and established plans to ensure service key indicators are met
  • Act as the key contact for daily customer inquiries and effectively resolve customer and supplier issues to ensure high customer loyalty
  • Generate and present monthly reports including maintenance and production fleet performance reports
  • Participate and lead strategic planning initiatives (which include but not limited to); succession planning, labour and parts planning, career development plans, product problem management and asset strategy planning
  • Provide input on capital expenditure requirements, operating policies, communication and projects for Regional Operations
  • Lead and take part in all meetings related to health and safety and product management


Must-haves for this role:

  • Minimum post-secondary education
  • 3-5 years of experience in operations management/supervisor


About Toromont Energy Systems

Toromont Energy Systems is a division of Toromont Industries Ltd. that specializes in the sale, rental, and servicing of power systems equipment, including diesel and natural gas engines, generators, and related components. The company serves a variety of industries, including mining, oil and gas, construction, and agriculture, among others. Toromont Energy Systems is headquartered in Concord, Ontario, and has locations throughout Canada.
Learn more about Toromont Energy Systems
Size
100 employees
Industry
Manufacturing & Automotive
Founded
1988
NASDAQ
TIH
* Ladders Estimates

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