Technical Change Management Director

The Technical Change Management Director leads the adoption and execution of enterprise digital initiatives, ensuring new technologies, products, and capabilities are successfully deployed and embraced across the organization. This role partners with the lines of business, digital, product, and transformation leaders to turn strategic investments into measurable business outcomes.

The leader drives change strategies for major technology implementations, digital products, automation solutions, and AI-enabled capabilities, helping teams adapt to new ways of working while maintaining operational stability. They establish scalable frameworks for stakeholder engagement, communications, training, adoption, and value realization.

As a key leader in the firm's digital transformation journey, the Director fosters a culture of innovation, continuous learning, and responsible technology adoption. Success in this role is measured by accelerating product adoption, increasing business readiness, and ensuring digital investments deliver meaningful impact for clients and employees.

Key Responsibilities

• Lead the overall execution of IT change management across multiple teams, systems, or business units.
• Partner with senior IT and business leadership to align change management processes with broader technology and organizational strategies.
• Oversee governance, quality, and compliance related to change activities, ensuring all changes follow established controls and risk practices.
• Drive operational excellence by monitoring performance metrics, identifying systemic issues, and implementing transformative improvements.
• Resolve complex escalations involving competing priorities, dependencies, or risk-sensitive change scenarios.
• Guide development of change management standards, frameworks, and tools that improve scalability and efficiency.
• Communicate priorities, decisions, and outcomes to senior stakeholders and cross-functional partners.
• Lead, coach, and develop managers and supervisors to build a high-performing change management organization.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Systems, or related field; or equivalent practical experience.
• Extensive experience leading technical or operational teams in IT change management, governance, or IT operations.
• Strong understanding of enterprise IT systems, architectures, and interdependencies.
• Demonstrated ability to drive operational strategy and manage complex programs or initiatives.
• Proven leadership skills, including the ability to guide multiple teams and influence cross-functional stakeholders.
• Strong communication and decision-making abilities, especially in complex or high-risk scenarios.
• Experience improving processes, policies, or frameworks at scale.

Competencies

• Strategic Leadership: Aligns change management practices with organizational priorities and technology strategy.
• Operational Direction: Drives high-quality, consistent execution across teams and processes.
• Complex Problem Solving: Addresses broad, cross-functional technical challenges with sound judgment.
• Governance & Risk Oversight: Ensures compliance with standards and strengthens enterprise risk posture.
• Influence & Executive Communication: Engages senior leaders and articulates priorities and outcomes clearly.
• Team Development: Builds capability across managers and supervisors to support organizational growth.
• Innovation & Optimization: Improves processes, frameworks, and tools to increase efficiency and resilience.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $158,600 - $281,600

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.