Technical Business Analyst

Webhelp$92K — $120K *
Omaha, NE 68122In-Person
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience as a Technical Business Analyst or similar role
  • Strong understanding of Agile methodologies
  • Excellent problem-solving skills with keen attention to detail
  • Ability to communicate effectively with both technical and non-technical stakeholders
  • Experience in converting business requirements into technical solutions

Responsibilities

  • Translate business goals into epics, features, and user stories with acceptance criteria
  • Understand system behaviors across applications and integrations for analysis
  • Investigate user issues through root cause analysis and document findings
  • Collaborate with engineering teams during sprint activities and release planning
  • Take ownership of product areas, prioritize backlogs, and identify dependencies
  • Ensure alignment and satisfaction through clear communication with users and stakeholders

Benefits

  • Medical, dental, and vision insurance
  • Comprehensive employee assistance program
  • 401(k) retirement plan
  • Paid time off and holidays
  • Paid learning days
Full Job Description

Job Title:

Technical Business Analyst

Job Description

Job Title: Technical Business Analyst

Location: Omaha, NE (Onsite - 5 Days a Week)

Job Overview: We are seeking a Highly analytical and technically fluent Technical Systems Business Analyst with 8+ years of experience who can bridge business needs, system behavior, and engineering execution to join our team in Omaha. The ideal candidate will play a pivotal role in translating business needs into technical solutions, ensuring seamless integration and functionality across our systems. This position requires onsite work five days a week.. This role involves understanding how systems work, troubleshooting complex issues, writing clear requirements, and ensuring end to end delivery through close collaboration with users, architects, UX, and development teams

Core Responsibilities:

Requirements & Backlog Definition

  • Translate high-level business goals into epics, features, and user stories with clear acceptance criteria.
  • Ensure requirements encompass workflows, data, integrations, edge cases, and user experience (UX) needs.

Systems Analysis & Troubleshooting

  • Develop a comprehensive understanding of system behavior across applications and integrations.
  • Investigate user issues through root cause analysis, validate data, and document findings in a structured, actionable manner.

Agile Delivery Support

  • Collaborate closely with engineering teams during refinement, sprint activities, and release planning.
  • Provide continuous clarifications, resolve ambiguities, and facilitate smooth progress from development to deployment.

Domain Ownership & Independent Execution

  • Assume full ownership of assigned product areas.
  • Operate independently by prioritizing the backlog, identifying gaps, anticipating dependencies, and advancing work with minimal oversight.

User & Stakeholder Communication

  • Communicate frequently and clearly with users and stakeholders to ensure alignment and satisfaction.

Qualifications:

  • 8+ years proven experience as a Technical Business Analyst or similar role.
  • Strong understanding of Agile methodologies and system analysis.
  • Excellent problem-solving skills and attention to detail.
  • Ability to communicate effectively with technical and non-technical stakeholders.
  • Experience in translating business requirements into technical solutions.

The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 08/07/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

#LI-Onsite

#Omaha

#Nebraska

#Concentrix

Location:

USA, NE, Work-at-Home

Language Requirements:

Time Type:

Full time


Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

About Webhelp

Webhelp Careers

Joining Webhelp presents a prime opportunity to be part of a diverse team of professionals, where innovation and leadership in the customer experience industry are redefined daily. Webhelp stands as a beacon of growth and professional development, offering a plethora of job opportunities across various sectors.

Work You’ll Do

At Webhelp, the focus is on empowering employees to master their career paths with robust support systems and resources. The company fosters a culture where skill development and leadership are paramount, ensuring that every team member can thrive in their chosen career trajectory.

Explore Job Opportunities and Growth

Webhelp is dedicated to providing a dynamic work environment with ample opportunities for professional growth through job positions in multiple disciplines. Whether looking for an entry-level position or a more senior role, Webhelp offers a path that caters to diverse career aspirations and skills.

Internship Programs

Start with a solid foundation through Webhelp’s internship programs. These positions are designed to offer real-world experience in a nurturing environment, preparing interns for full-time employment with hands-on learning and networking opportunities.

Innovative Work Environment

Innovation is at the core of Webhelp’s operations, driving the company to stay ahead in providing cutting-edge solutions for customer engagement and support. Employees at Webhelp are encouraged to bring fresh ideas to the table, fostering an environment where creativity and innovation are rewarded.

Diversity and Inclusion

Webhelp is committed to creating a workplace that reflects the diversity of the communities it serves. The company’s diversity training ensures that all employees feel valued and understood, contributing to a richer, more inclusive workplace.

Benefits and Culture

The benefits at Webhelp go beyond traditional employment perks. Employees enjoy a supportive and inclusive culture, comprehensive health benefits, and programs designed to promote work-life balance. This supportive environment ensures that every team member’s well-being is a priority.

Leadership and Professional Development

Leadership at Webhelp is about inspiring and facilitating growth. With access to cutting-edge training and development programs, employees are equipped to take on leadership roles, driving the company and their careers forward.

Career Advancement

Webhelp believes in nurturing talent from within. Career advancement is a key focus, with numerous employees rising through the ranks to take on more significant challenges and leadership roles. The company supports career progression through continuous learning and development opportunities.

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