What you'll do1. Context & Documentation- If AI drafts the tickets, the quality of what gets built is decided by the context it receives. That context is what you'll optimize.
- Understand and write down how the platform actually behaves today - the workflows, the exception paths, the rules, and the undocumented behavior currently living in people's heads.
- Build and maintain the reference material that our AI tooling and our engineers pull from, and keep it accurate as the product changes. Stale documentation now produces bad tickets and bad code automatically, at scale.
- Review tickets and specs against reality before anyone builds them. This is the part that matters most: AI-generated work is confidently wrong exactly where it costs the most - edge cases, compliance rules, customer-specific commitments, anything that is not in the repo or the training data.
- Capture acceptance criteria, edge cases, failure behavior, and explicit non-goals so a pod can pick something up and build it without a meeting.
2. Product Data & Analysis- You'll answer product questions with SQL against real data. Things like usage, throughput, drop-off, exception rates, workflow completion, turnaround times.
- Quantify shipped work. Did it move the number it was supposed to move, and by how much.
- Build and maintain the recurring reporting the pods rely on, so nobody rebuilds the same query every month.
- Surface what nobody asked about. Note the distribution, the outliers, and the places where two numbers should reconcile and don't. The anomaly is usually the real finding.
3. Prototyping to Communicate- A working prototype settles an argument that a document might extend. You will build them constantly, and then engineers will rebuild the real thing.
- Use AI tooling to build rough, working versions of an idea. A screen, a script, a query tool, a data view, so the team can react to something concrete.
- Build small internal tools for yourself and the team where doing so is faster than asking for one.
- Hand intent to engineers clearly. Your prototype is the argument, not the implementation.
Qualifications- 3+ years as a business analyst, technical analyst, product analyst, data analyst, or in product operations, working closely with engineers.
- Strong SQL. You write your own queries against a real schema, you understand what a join is doing to your row count, and you sanity-check your results before presenting them.
- You can read a database schema and work out how a product behaves from it.
- You already work with AI as a daily tool, not an experiment. You know how to structure context so output is reliable, you iterate on prompts rather than accepting the first answer, and you know when a model is confidently wrong and you check.
- You can build a rough working thing with AI assistance. Not production code. A prototype good enough that people can react to it instead of imagining it.
- You write clearly. In a setup like ours, written clarity is not a soft skill. It is the input that determines what gets built.
- Analytical honesty. You quantify rather than characterize, you name your assumptions, and when numbers don't reconcile you stop and investigate instead of shipping the chart.
- Comfort operating without process scaffolding, and comfort saying "not this week, here's why" when three people want the same hour.
- Bonus: B2B SaaS with enterprise customers, compliance- or workflow-heavy products, Python for analysis, or experience maintaining documentation that AI tooling depends on.
The pay range for this role is:
80,000 - 100,000 USD per year (Remote (United States))
