Fiserv

Technical Business Analyst

Fiserv$90K — $158K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in financial technology, focusing on disputes processing or similar area.
  • 3+ years handling APIs with proficiency in Postman.
  • Ability to turn business needs into user stories and functional specs.
  • Strong grasp of application interfaces and dispute lifecycle processes.
  • Detail-oriented analytical thinker with problem-solving skills.
  • Experience working in Agile teams and environments.
  • Bachelor's degree in Business Administration, Computer Science, or related field.

Responsibilities

  • Collaborate with teams to capture and document business requirements.
  • Identify milestone features and write user stories for dispute processing changes.
  • Partner with clients to design enhancements ensuring regulatory compliance.
  • Develop use cases and review requirements with development and QA teams.
  • Define software requirements and assess for feature gaps.
  • Validate test results against requirements during testing phases.
  • Provide post-implementation support and manage backlog.

Benefits

  • On-site collaboration from Monday to Friday for enhanced productivity.
  • Approximately 10% travel to other office locations expected.
Full Job Description
Job Title
Technical Business Analyst

About your Role

You will facilitate cross-functional collaboration among business teams, project managers, development teams, quality assurance teams, clients, and payment schemes. You will be responsible for gathering, documenting, communicating, and translating business requirements into actionable development tasks.

The ideal candidate will bring deep expertise in financial industry, a strong understanding of application interfaces and end-to-end flows, and the ability to translate regulatory and business changes into clear functional requirements.

What you'll do
  • Collaborate with business teams, project managers, development teams, and quality assurance teams to gather, analyze, and document business requirements.
  • Identify key milestone features and dependencies while working closely with multiple development teams and write user stories to capture functional changes in dispute processing and conduct walkthroughs of proposed changes with development teams and clarify requirements, assumptions, and open questions.
  • Partner with clients and payment schemes to design new enhancements and ensure regulatory compliance.
  • Develop use cases, user stories, functional specifications, and requirement documents for developers and review requirements with development and testing teams to ensure clear understanding and alignment on project goals.
  • Define requirements for new collections software and assess existing software for feature gaps and map user journeys to test scripts and identify gaps in quality standards.
  • Validate test results against original requirements and convert functional issues found during testing into new or updated requirements as needed.
  • Provide post-implementation support and assist with backlog management.
  • Use Postman and API knowledge to support analysis, validate technical flows, and better understand system integrations.


Experience you'll need to have
  • 6+ years' experience preferably in the financial technology industry, specifically in disputes processing or a related domain.
  • 3+ years' experience in APIs, including the ability to run API requests in Postman and understand technical flows and system interfaces.
  • Proven ability to translate business requirements into user stories, use cases, and functional specifications.
  • Strong understanding of end-to-end application interfacing and dispute lifecycle flows.
  • Detail-oriented with a strong analytical mindset.
  • Familiarity with Agile methodologies and experience working in an Agile development environment.
  • Strong problem-solving skills and the ability to adapt to changing project requirements.
  • Bachelor's degree in Business Administration, Computer Science, or a related field.


Experience that would be great to have
  • Experience working directly with clients and payment schemes.
  • Ability to write Gherkin based acceptance criteria is a huge plus.
  • Experience in banking software requirements or related financial services platforms.
  • Familiarity with QA processes, test validation, and traceability between business requirements and test cases.


How you'll work
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.


Travel
  • Approximately 10% travel off-site or to other office locations is expected.


Sponsorship
  • You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.


#LI-RM1

Salary Range
$90,000.00 - $158,400.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

Similar Jobs

More Jobs at Fiserv

More Finance & Insurance Jobs

Find similar Technical Business Analyst jobs: