Full Job Description
Technical Application Support Manager
Must-Have Skills
Application Support / Production Management experience within BFSI (Banking, Financial Services & Insurance)
Technical people management and service delivery leadership experience
Strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management
Experience supporting mission-critical Banking or Capital Markets applications
Excellent stakeholder management and executive communication skills
Hands-on experience in production incident management and Root Cause Analysis (RCA)
Understanding technology risk, audit, compliance, and regulatory requirements
Nice-to-Have Skills
Capital Markets domain experience (Trading, Risk, Market Data, Finance)
Experience with monitoring and observability tools such as ServiceNow, Splunk, Dynatrace, and AppDynamics
Exposure to cloud and hybrid technology environments
Knowledge of SRE and DevOps practices in regulated environments
Experience in vendor management and managed services transitions
Salary Range - CA$ 90,000 - CA$ 110,000 Per Year
TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.
