Abbott

Technical Application Specialist, immunoassay/ Clinical Chemistry (San Francisco, CA / Salt Lake City, UT)

Abbott • $61K — $122K *
US-AnywhereRemote in California, US
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in medical technology or clinical laboratory science
  • 3-5 years of relevant work experience in a lab, field service, or tech support center
  • Familiarity with Abbott Diagnostics products, assays, or instruments
  • Ability to travel up to 90% of the time
  • Proficient in problem-solving and customer service interactions

Responsibilities

  • Conduct comprehensive customer needs assessments during entrance interviews
  • Assist clients in adhering to regulatory and validation standards
  • Customize training sessions based on customer requirements
  • Oversee integration processes to align with client expectations and timelines
  • Facilitate exit interviews to confirm customer satisfaction and results
  • Diagnose issues and provide systematic solutions, documenting outcomes
  • Maintain technical proficiencies regarding assigned instruments and processes

Benefits

  • Comprehensive health and wellness benefits
  • Opportunities for professional development
  • Flexible remote working conditions
  • Exposure to a high-level customer engagement role
  • Involvement in decision-making that affects financial and customer outcomes
Full Job Description


JOB DESCRIPTION:

The Opportunity
  • This is a remote position
  • Qualified candidates must currently live in San Francisco Bay area or Salt Lake City, UT area.
  • Easy access to major metropolitan airport
  • Must be able to travel up towards 90%


Primary Function

Provide support to ADD customers and field personnel as the primary contact for ADD's highest complexity instruments for onsite instrument and assay integration and training and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone, and document information into the complaint handling system.

  • This position is very visible to the external customer and will influence customer purchase decisions. Frequent interaction with customers onsite and remotely; some involvement in customer touchpoint teams for account management to build customer satisfaction.
  • Receives general direction and exercises considerable discretion as to personal work details. Accomplishes results individually, working remotely and in collaboration on teams and work groups. Recognizes the impact of the policies and procedures on the business and raises the issue if there is a potential conflict.
  • Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget for US.
  • Considers financial and customer implications as part of decision making.


Core Job Responsibilities
  • Conduct comprehensive customer entrance interview to understand the customer's needs and verify expectations within the defined service offerings.
  • Assist customers with meeting their regulatory and validation requirements.
  • Customize onsite customer training to meet specific customer needs.
  • Manage the integration process to meet customer expectations and timeline.
  • Conduct thorough exit interview to present integration results and ensure customer satisfaction.
  • Investigate problems, diagnose probable causes, systematically eliminate alternatives, provide solutions, document information into complaint handling system.
  • Maintain and develop technical competence on instruments assigned as well as job-related tools and processes.
  • Follow defined TAS work processes for all aspects of job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.


Required Qualifications
  • Bachelor's degree in medical technology/clinical laboratory science
  • 3 to 5 Years of relevant work experience in a laboratory environment, field service, a technical support call center, working with Abbott Diagnostics products, assays or instruments.
  • Travel up Towards 90%


Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

The base pay for this position is
$61,300.00 - $122,700.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Support Services

DIVISION:
CRLB Core Lab

LOCATION:
United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 100 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

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