Abbott

Technical Application Specialist (East Coast)

Abbott$61K — $122K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Clinical Laboratory Science, Medical Technology, Chemistry, Biology, or related Health Science field
  • Two years experience in a Clinical Laboratory environment or technical call center, preferably with Abbott Diagnostics products
  • Bachelor's Degree in Medical Technology preferred
  • Four years experience in clinical laboratory, with emphasis on Chemistry and Immunoassay, preferred

Responsibilities

  • Lead complex instrument and reagent integrations at customer sites
  • Conduct customer needs assessments and manage integration expectations
  • Provide onsite training to customers on equipment operations
  • Manage integration timelines and conduct closure interviews to secure customer satisfaction
  • Deliver both onsite and remote technical support for a range of issues
  • Document all complaints and resolutions in the CAPA system
  • Act as a Subject Matter Expert to influence internal teams and strategies

Benefits

  • Comprehensive health and wellness benefits
  • Flexibility to work remotely
  • Significant travel opportunities within the role
  • Professional development opportunities through customer engagement
  • Exposure to advanced diagnostic technologies
Full Job Description
JOB DESCRIPTION:

The Opportunity
  • This is a remote field-based position, with 90% or more travel expectation.
  • Qualified candidates must currently live in the territory, near a major airport.
  • Preferred Locations: East Region US
  • Must have a Valid Driver's License.


What You'll Work On
Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting.
Serve as a key resource for resolving instruments and reagent issues both onsite and remotely, and ensure all relevant information is documented in the complaint handling system.
  • Lead complex instruments and reagent integrations at customer sites, collaborating with project managers to execute technical plans.
  • Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process.
  • Provide onsite operations training to customers.
  • Manage integration timelines and conduct exit interviews to present results and secure customer buy-in.
  • Deliver technical support onsite and remotely for hardware, software, and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency.
  • Accurately document complaints and resolutions in the CAPA system; contribute to continuous improvement by identifying product and process gaps.
  • Act as a Subject Matter Expert (SME) for internal teams, influencing sales, service, and support strategies.
  • Provide feedback on new product performance and customer usability to drive design improvements.
  • Support account management in critical situations, collaborating across sales and service teams.
  • Maintain technical proficiency and adhere to defined work processes, safety guidelines, and documentation standards.
  • Manage project, time, and customer accounts to align with organizational priorities and sales objectives.
  • High visibility role influencing customer satisfaction.
  • Operates independently with broad discretion; collaborates across teams and functions.
  • Drives CAPA effectiveness through accurate documentation and resolution of customer concerns.
  • Upholds integrity and transparency in all customer and internal interactions.


Required Qualifications
  • Bachelor's degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or other Health Science related fields
  • Two (2) years' experience in Clinical Laboratory environment, technical call center, or Abbott Diagnostics products.


Preferred Qualifications
  • Bachelor's Degree in Medical Technology
  • Four (4) years' experience in clinical laboratory environment, preferably Chemistry and Immunoassay at hospital, clinic, reference lab or physician office laboratory.


Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

The base pay for this position is
$61,300.00 - $122,700.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Support Services

DIVISION:
CRLB Core Lab

LOCATION:
United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 100 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

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Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ

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